This is the first guide to achieving long-term impact and social change in communities by employing critical, proven strategies in health and human services organisations. It is based on lessons learned from 20 human services organisations and their Chief Strategy Officers, who engineered significant improvements in their ability to adjust to change, reap the benefits of more data-driven decisions, innovate in ways that have meaningful impact and establish fruitful partnerships with companies, communities and government.The contributions of human services leadership team members, Strategy Counts experts and clinicians explicitly describe the role of strategy in health and human services organisations and present tools and methods that have the greatest potential to enhance the effectiveness and resilience of these groups. The book is based on the findings of a long-term pilot project, The Alliance for Children and Families Strategy Counts initiative, which focused on various strategies and their effective deployment to enhance the social impact of nonprofit human service organisations. Replete with lessons learned and case studies, the book will inform a great variety of human services agencies and organisations in their quest to improve the lives of children, adults and families.
Michael Mortell is Director of the Alliance for Children and Families Strategy Counts! initiative. He came to the Alliance after leading one of several Lean Six Sigma projects underway within the administration functions of Milwaukee Public Schools, in partnership with the GE Healthcare Foundation. Mr. Mortell managed the $5.1 million Workforce Innovation in Regional Economic Development (WIRED) grant, designing and launching the Innovation Fund. The WIRED initiative provided seed funding for regional partnerships and projects designed to enhance southeastern Wisconsin's economic competitiveness.Tine Hansen-Turton MGA, JD, FCCP, FAAN, is founding Executive Director/CEO, Convenient Care Association (CCA), Philadelphia; a national for-profit trade association of 1200+ emerging private-sector based retail clinics that provide basic primary health care to over 17 million people nationally. She also serves as Vice President, Health Care Access and Policy for Public Health Management Corporation (a nonprofit public health institute with 30 years in managing and consulting for other nonprofit organisations), and as CEO, National Nursing Centers Consortium (where she oversees the growth and development of 250+ nurse-managed health centres, serving more than 2.5 million clients). Tine is adjunct faculty, Fels Institute of Government and LaSalle University. She publishes in leading peer-reviewed professional health care and legal journals and is a regular presenter at local, state and national health care conferences. She is co-author of Springer's Community and Nurse-Managed Health Centers: Getting them Started and Keeping them Going, an AJN Book of the Year Award Winner, and Nurse-managed Wellness Centers: Developing and Maintaining Your Center. Ms Hanson-Turton has received several advocacy and leadership awards, including the 2005 Eisenhower Fellowship and the American Express Next Gen Fellowship by the Independent Sector in 2010. She also recently received the Philadelphia Business Journal 40 under 40 Leadership Award and was named one of the 101 emerging Philadelphia connectors by Leadership Philadelphia.