This fully revised and updated second edition looks at the study of social work management and organisations, focusing on relationships with crucial partners such as central government agencies, local partners and other social care organisations. Through an examination of current research and practice, the author explores the relationships between ideology, professional and personal values and decision making in organisational culture. Included in the text are case studies, activities and further reading lists to aid learning.
Trish Hafford-Letchfield teaches at London South Bank University on the MSc Social Work, Leadership and Management PQ Award and on Pedagogical awards for academic staff. She has several years experience of managing adult services in the statutory sector and is currently Chair of a voluntary sector agency for Older People. Trish has several articles and books on management and organisational issues and has a particular interest in social inclusion issues in social work and social care and is currently researching the lifelong learning of Older People using Social Care Services .
Introduction The nature of organisations delivering social work and social care: structures and cultures Management, leadership and change management in social care Working within the organisational performance and regulatory framework: quality assurance systems Service user involvement and customer care Resource management in social care organisations The organisational equalities framework Dignity at work Learning organisations Conclusion