This introductory text for management students is exceptional in that it integrates quality as a theme throughout. Features include: aeo 18 chapters, making this text manageable for a one--semester course aeo Examples from over 125 international companies aeo Icons in the margins distinguishing US--based and none US--based company examples aeo Cases with TQM applications integrated throughout each chapter aeo A quality, international, ethics, and diversity exhibit in each chapter aeo Experiential learning excercises in each chapter aeo Critical thinking questions at the end of each major section within each chapter aeo Chapter summaries
Michael J. Stahl is Associate Dean and Professor of Management in the College of Business Administration at the University of Tennessee in Knoxville.
Part I: Management Today:. 1. Managers and Organizations Today. 2. The Evolution Toward Total Quality Management. 3. International Competition and Management. 4. Managerial Ethics and Corporate Social Responsibility. Part II: Planning and Strategic Management for Customer Value:. 5. Decision Making, Problem Solving and Continuous Improvement. 6. Corporate and Competitive Strategy. 7. Customer Value Strategy. Part III: Organizing for Total Quality:. 8. Organizational Structure and Design. 9. Managing Human Resource Systems. 10. Organizational Culture and Change. Part IV: Behavioral Processes:. 11. Leadership. 12. Motivation. 13. Communication. 14. Teams and Groups. Part V: Control and Systems Improvement:. 15. Statistical and Other Quality Tools for Systems Improvement. 16. Management Information Systems. 17. Managing Technology and Technological Change. 18. Operations Management for Control and Improvement.