Manager 3.0: A Millennial's Guide to Rewriting the Rules of Management (Special ed.)

Manager 3.0: A Millennial's Guide to Rewriting the Rules of Management (Special ed.)

By: Courtney Templin (author), Brad Karsh (author)Paperback

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Millennials mean business, and they are shaking up the workplace as they enter management roles for the very first time. They are tearing down the corporate ladder, communicating on the fly, and bringing play to work. Millennials are creative, big thinkers, and they will change the face of leadership-IF they can bridge the gap between the hierarchical management style of senior executives and the casual, more collaborative approach of their peers. Manager 3.0 is the first-ever management guide for Millennials. They will master crucial skills such as dealing with difficult people, delivering constructive feedback, and making tough decisions-while gaining insight into the four generations in the workplace and how they can successfully bring out the best in each. Packed with interviews and examples from companies like Zappos, Groupon, Southwest Airlines, and Google, Manager 3.0 will help these new managers enhance their unique talents while developing an effective leadership style all their own.

About Author

Brad Karsh (Chicago, IL) is President and Founder of JB Training Solutions and JobBound, companies dedicated to helping professionals succeed. A workplace and generational expert, he has appeared on CNN, Dr. Phil, and CNBC, and been quoted in The Wall Street Journal, The New York Times, and USA Today. Courtney Templin (Chicago, IL) is the Chief Operating Officer at JB Training Solutions, and a Millennial herself. She sits on the board of the Chicago Society for Human Resource Management, where she leads the Emerging Leaders Initiative.


CONTENTS ACKNOWLEDGMENTS xv INTRODUCTION: NOT BETTER, NOT WORSE- JUST DIFFERENT 1 1 TALKIN' 'BOUT YOUR GENERATION 7 Traditionalists (born 1928-1945) 9 Baby Boomers (born 1946-1964) 10 Generation X (born 1965-1980) 12 Millennials (born 1981-2000) 14 2 MILLENNIALS DEFINED 19 Nirvana vs. Backstreet Boys 20 Lawnmower Parents 22 Let's Get Together 23 Looks Good on Your Resume 23 You Can Do Anything 24 3 FROM INDIVIDUAL CONTRIBUTOR TO MANAGER 27 Millennial Manifesto 28 Xer/Boomer Manifesto 29 Entitlement Versus Duty 30 Equality Versus Hierarchy 33 Explanation Versus Action 34 Partnership Versus Ownership 38 4 DEFINING MANAGEMENT CHARACTERISTICS: SHAKING IT UP 41 Collaborative: We're in Th is Together 42 Flexible: Open to How the Job Gets Done 45 Transparent: Being "in the Know" 48 Casual: Just Be Yourself 51 Balanced: Successful at Life as a Whole 54 5 REWRITING THE RULES OF MANAGEMENT 59 Tearing Down the Ladder 61 Breaking Down the Walls 62 Communicating on the Fly 64 Working Where and When You Want It 65 Playing at Work 66 6 LEADING YOUR TEAM: CONNECT 69 Your Leadership Legacy 70 Taking It Up a Notch 70 Connect: You, Your People, and the Big Picture 72 CHALANT: Pinpointing Your Principles 74 7 COMMUNICATE: JUST SAY IT 77 Establishing Your Expectations: Th e Blueprint 78 Illuminating Th eir Roles: "Show Me the Light" 79 Setting PUSH Goals: Infi ltrating Fun 84 Communication Styles: Meeting in the Middle 88 Giving Feedback: The Good, the Bad, and the Ugly 89 8 OWN IT: TAKING-AND GIVING-RESPONSIBILITY 105 Holding Yourself Accountable 107 Failure Is on the Road to Succeeding 111 Being Your Own CEO 113 Asking Others to Be Th eir Own CEOs 115 Orchestrating Success and Ownership 118 9 NAVIGATE: MANAGING THROUGH THE UNKNOWN 125 Mapping Out Your Time 126 Finding Your Way As a Transparent Leader 129 Taking the Helm and Instilling Hope 131 Discovering Diff erent Communication Styles 133 Adjusting Your Management Approach 136 10 NEGOTIATE: WORKING THROUGH DIFFERENT PERSPECTIVES 141 Th e Story Behind Negotiating Woes 142 Shift ing Your Perspective from Fear to Fun 145 Listening Critically: Reading Between the Lines 147 Having an Opinion: Your Voice 149 It's Not About Winning or Losing 151 Working Th rough Diff erent Perspectives 153 11 ENGAGE: CONNECTING TO THE BIG PICTURE 155 Getting to Know You, and You, and You 157 Recognizing and Rewarding-Customized Strategies 160 Showing Appreciation: "Th ank You" 168 Building in Fun: Work Hard, Play Hard 170 Empowering Your People: You Can Do It 172 Connecting to the Big Picture 173 12 COLLABORATE: MAKING IT HAPPEN 175 Matching the Person With the Responsibility 176 Collaborating to Take Action: Just Do It 178 Manager or BFF? Drawing the Line 180 Managing the Collaboration Zone: Team Meetings 182 Contributing to a Collaborative Company and Community 186 Making It Happen 187 13 TEACH: BEING A MENTOR-AND STUDENT 189 Providing the Skills and Insight: Training and Storytelling 190 Evaluating Performance: Never Miss a Learning Moment 195 Nurturing Creativity: Fostering Problem Solvers 197 Delegating: Teaching Th em to Fish 198 Mentoring and Coaching: A Leg Up 202 14 LEADING WHEN THINGS GET STICKY 205 Managing Your Peers: From Buddy to Boss 206 Managing Someone Older Th an You: Building Credibility 209 Managing Virtual Teams: Working Together When Apart 212 Leading When Th ings Get Sticky 214 CONCLUSION: GO FORTH 215 Millennial Manager Manifesto 218 ENDNOTES 219 REFERENCES 225 INDEX 229 ABOUT THE AUTHORS 235

Product Details

  • ISBN13: 9780814432891
  • Format: Paperback
  • Number Of Pages: 240
  • ID: 9780814432891
  • weight: 1
  • ISBN10: 0814432891
  • edition: Special ed.

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