Managerial Communication: Strategies and Applications focuses on skills and strategies that managers need in today's workplace. This book continues to be the market leader for its strategic approach, solid research base, comprehensive range of topics, even-handed examination of oral and written channels, and focus on managerial, not entry-level, competencies. In the Sixth Edition, author Geraldine E. Hynes preserves the book's key strengths while reflecting the realities of the contemporary workplace. Each chapter has been reorganized to enhance student learning and the content has been updated to spotlight best practices for managers.
Geraldine E. Hynes, PhD, is a professor in the College of Business Administration, Sam Houston State University, Huntsville, Texas, USA, where she has taught business and managerial communication at the undergraduate and graduate levels since 2001. She is also a communication consultant, executive coach, and contract trainer for business, government, and not-for-profit organizations. Her award-winning research has been published in scholarly journals and books in several countries and languages. She provides leadership to her discipline through the Association for Business Communication and served as ABC president in 2010-2011. Dr. Hynes earned a BA in the Teaching of English and Speech from the University of Illinois-Chicago, an MA in Speech Communication from the University of Illinois-Urbana, and a PhD in Higher Education/Adult Education from St. Louis University.
Part 1: Managing in Contemporary Organizations Chapter 1: Communication in Contemporary Organizations A Brief History of Managerial Communication Factors Affecting Communication Contingencies The Transition Cases for Small Group Discussion Chapter 2: The Managerial Communication Process Levels of Managerial Communication A Strategic Approach Feedback and Measures of Effectiveness Critical Errors in Communication Cases for Small Group Discussion Chapter 3: Communicating with Technology A Framework For Using Technologically Mediated Communication Matching Technology and the Message A Look to the Future The Management Challenge Cases for Small Group Discussion Part 2: Group Communication Strategies Chapter 4: Managing Meetings and Teams Advantages and Disadvantages of Working in Teams Strategic Considerations for Meetings Strategic Considerations for Face-to-Face Meetings Strategic Considerations for Virtual Meetings Group Decision-Making Formats Cases for Small Group Discussion Chapter 5: Making Presentations Plan Your Presentation Organize Your Presentation Prepare Your Visual Aids Deliver Your Presentation Media Presentations Team Presentations Impromptu Speaking Cases for Discussion Part 3: Managerial Writing Strategies Chapter 6: Contemporary Managerial Writing Collaborative Writing The Unique Role of Managerial Writing Stage One: Planning Stage Two: Composing Stage Three: Revising Case for Small Group Discussion: Back to School Chapter 7: Writing Routine Messages Audience Adaptation Strategies Specific Types: Direct Messages Specific Types: Indirect Messages Letter Formats Internal Correspondence Cases for Small Group Discussion Chapter 8: Writing Management Reports and Proposals The Report Writing Process Strategic Considerations Memo and Letter Reports Elements of the Formal Report Visual Aids Cases for Small Group Discussion Part 4: Strategies for Understanding Messages Chapter 9: Managerial Listening Benefits of Listening Barriers to Listening General Techniques for Listening Specific Techniques for Active Listening Specific Techniques for Interactive Listening Listening to Informal Communication Listening to the Total Environment Developing a Listening Climate Cases for Small Group Discussion Chapter 10: Nonverbal Communication The Importance of Nonverbal Communication The Functions of Nonverbal Cues Movement Spatial Messages Personal Appearance Voice Applications of Nonverbal Communication Research Nonverbal Signs of Deception Cases for Small Group Discussion Chapter 11: Intercultural Managerial Communication Rationale What is Culture? Intercultural Myths Some of the Ways in Which We Differ Should You Learn the Language? Nonverbal Sensitivity What is a Good Intercultural Communicator? Developing Interculturally Sensitive Managers Cases for Small Group Discussion Part 5: Interpersonal Communication Strategies Chapter 12: Conflict Management Benefits of Conflict The Relationship Between Communication and Conflict Sources of Conflict Strategies in Conflict Resolution Problem Solving: The Win-Win Strategy Conflict and Management Success Cases for Small Group Discussion Chapter 13: Managerial Negotiation Negotiation and Networking Negotiation and Conflict A Strategic Model for Negotiations Layer 1: Culture and Climate Layer 2: Sender, Receiver, and Purpose Layer 3: Time, Environment, Content, and Channel Layer 4: Core Strategies Cases for Small Group Discussion Chapter 14: Conducting Interviews Barriers to Effective Interviews Questions that Lead to Effective Interviews Employment Interviews Performance Review Interviews Networking Cases for Small Group Discussion