Managing Airports presents a comprehensive and cutting-edge insight into today's international airport industry. Approaching management topics from a strategic and commercial perspective, rather than from an operational and technical viewpoint, the book provides an innovative insight into the processes behind running a successful airport. This fifth edition has been fully revised and updated to reflect the many important developments in the management of airports including:
* New content on: evolving airline models and implications for airports, self-connection, digital marketing, sensor and beacon technology, policy decisions and economic benefits, and climate change adaptation.
* Updated and expanded content on: airport privatisation, economic regulation, technology within the terminal, non-aeronautical innovations, service quality and the passenger experience.
* New and updated international case studies to show recent issues and theory in practice. Updated case studies from emerging economies such as China, India, and Brazil.
Accessible and up-to-date, Managing Airports is ideal for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry.
Anne Graham is Professor of Air Transport and Tourism Management at the University of Westminster in London, UK. One of her key areas of expertise and knowledge is airport management, economics and regulation, and she has over 30 years' experience of lecturing, research and consultancy on these topics. She has published widely with recent books including The Routledge Companion to Air Transport Management, Airport Finance and Investment in the Global Economy, Aviation Economics and Airport Marketing. Between 2013 and 2015 Anne was Editor-in-Chief of the Journal of Air Transport Management and is on the Editorial Board of a number of other journals.
1 Introduction 2 The structure of the airport industry 3 Airport economics and performance benchmarking 4 The airport-airline relationship 5 Airport operations 6 Airport service quality and the passenger experience 7 Provision of commercial facilities 8 Airport competition and the role of marketing 9 The economic and social impact of airports 10 The environmental impact of airports 11 Future prospects