Managing Business Change For Dummies gives you practical step-by-step advice for evaluating your organization's change effort from start to finish. This friendly guide brings you specific techniques and tools for each step of the change process -- from how to pinpoint potential problems and resolve them quickly, to how to help employees respond to change with more flexible and positive attitudes.
Beth L. Evard is an organizational psychologist and a conflict and stress management consultant. Craig A. Gipple is president of Leadership Solutions, Inc. and a change management consultant for Fortune 500 companies.
Introduction. PART I: Who, Me? Change? Chapter 1: Expect the Unexpected. Chapter 2: What Is Changing? PART II: Over Two-Thirds of Changes Fail -- Don't Let Resistance Put You in This Statistic. Chapter 3: Resistance: Looking at Losers and Winners. Chapter 4: Don't Shoot! Resisters Aren't Your Enemies. Chapter 5: Why People Will Always Resist. Chapter 6: If Knowledge Is Power, How Do I Get More Of It? Chapter 7: Managers Resist Change, Too. Chapter 8: Skills for Working with Resistance. Chapter 9: Assessment: How's Your Organization Doing with Resistance? PART III: Planning Your Change -- From Calamari to Tiramisu. Chapter 10: Making Sure That Your First Step Is The Right One. Chapter 11: Getting Your Act Together. Chapter 12: Describing Your Present World. Chapter 13: What Does Your Brave New World Look Like? Chapter 14: Creating Your Implementation Plan -- Even When You Don't Want To. Chapter 15: Now, What Do You Tell Your Employees? Chapter 16: Assessment: How's Your Management Doing with Planning for Change? PART IV: Leading the Charge. Chapter 17: The Many Faces of Leadership. Chapter 18: Making Communication Work for You. Chapter 19: Celebrate Successes. Chapter 20: Assessment: How's Your Management Doing with Leading the Charge? PART V: Taking Care of Yourself -- No One Else Will. Chapter 21: Five Keys to Mental Mastery. Chapter 22: Powerlifting for the Mind and Body. PART VI: The Part of Tens. Chapter 23: Ten Things That Every Change Winner Does. Chapter 24: Ten Barriers to Successful Change. Index. Book Registration Information.