Research suggests that an increasing number of people experience organisational changes such as mergers and acquisitions as highly emotional life events. Indeed, given that, as the authors prove, 70% of all mergers and acquisitions fail to reach their initial goals largely because of neglected people issues, it is a must for every manager and M&A researcher to understand the emotional side of such change processes.
This fascinating book explains how managerial behaviour and communication styles influence the emotions of employees and affect their readiness to contribute to a successful post-merger integration. It combines emotion theories from other disciplines with recent M&A findings, and offers practical implications through illustrative case studies.
Academics and practitioners will find the combination of management literature with psychology and sociology literature of great interest.
Verena Kusstatscher, formerly Lecturer at UMIST Manchester School of Management, UK and now consulting organizations on M&A issues and Professor Sir Cary Cooper, Alliance Manchester Business School, University of Manchester, UK
Contents: 1. Introduction Part I: Understanding M&As and Emotions 2. The M&A Process 3. Post-Merger Integration as a Change of Social Identity 4. Emotions in Post-Merger Integration Part II: Case Studies on Emotions in M&As 5. Purpose 6. Information Gathering and How to Measure Emotions 7. Emotions 8. Managerial Communication 9. Managerial Behaviour 10. M&A Outcomes Part III: Conclusions 11. Discussions Bibliography Index