Day-in, day-out, managers and supervisors face a myriad of personalities in the workplace. Managing these individual characters can sometimes drive even the calmest boss into a frenzy. Here, for the first time in English, is a humorous, yet practical and effective title on how to deal with all those seemingly `incompetent' people on your staff. Step-by-step, author Gabriel Ginebra guides you through the `Fougi Model' to diagnose inefficiencies and you'll learn how to discern and improve peoples' behaviours in the workplace. Business readers the world over have been impressed with this innovative approach to managing staff; you too, can benefit from this wisdom.
Gabriel Ginebra Serrabou began his career as a professor at the Institute of Higher Business Studies (IESE) School of Business at the University of Navarra, and later taught at academic institutions throughout Spain. He has an MBA and a doctoral degree in workplace organization. He has directed consulting projects for companies in a wide range of industries, including finance, pharmacy, healthcare, logistics, and media. Currently Gabriel is a professor of Management Skills at the University of Abat Oliba CEU. He directed the Nicomachean project, which combines classical thought with management competencies. Gabriel's blog can be viewed at http://gestiondeincompetentes.com/.
Introduction/Foreword Part I: Recognise Our Own and Others' Incompetence 1. The Work Force You Inherit (Include Yourself) We are all ........incompetent 2. The Unbearable Lightness of Managing People 3. The Supervisor and Manager Part II: Recognise the Signs: The Fougi Model 4. A Model to Diagnose Inefficiency 5. Minutiae....it is Not 6. Clueless, but Happy 7. The Hyperactive Myopic 8. The Theoretician 9. The Clumsy Stumbler 10. Asphyxiated 11. The Brown-Noser and The Sassy 12. The Distractor 13. Depressed to Laid-back 14. The Just "Not" Capable Part III: Your Toolbox for Managing Incompetence 15. You're the Manager and the Teacher 16. Fix the Problem: People and their Issues 17. Tried and Proven Results: Be a Grateful Manager 18. Bosses Who Forgive and Say "Please" 19. The END: The Only Thing I Know is That I Don't Know Anything Appendix: Twenty-Five Truly Incompetent Movie Characters Credits of Apologies and Thanks