The information context of the modern organization is rapidly evolving in the face of intense global competition. Information technologies, including databases, new telecommunications systems, and software for synthesizing information, make a vast array of information available to an ever expanding number of organizational members. Management's exclusive control over knowledge is steadily declining, in part because of the downsizing of organizations and the decline of the number of layers in an organizational hierarchy. These trends, as well as issues surrounding the Web 2.0 and social networking, mean that it is increasingly important that we understand how informal knowledge networks impact the generation, capturing, storing, dissemination, and application of knowledge. This innovative book provides a thorough analysis of knowledge networks, focusing on how relationships contribute to the creation of knowledge, its distribution within organizations, how it is diffused and transferred, and how people find it and share it collaboratively.
J. David Johnson has been Dean of the College of Communications and Information Studies at the University of Kentucky since 1998. He has also held academic positions at the University of Wisconsin Milwaukee, Arizona State University, the State University of New York at Buffalo, Michigan State University, and was a media research analyst for the US Information Agency. He has been recognized as among the one hundred most prolific publishers of refereed journal articles in the history of the communication discipline.
List of figures; List of tables; List of sidebars; Preface; 1. Introduction and overview; Part I. Fundamentals: 2. Forms of knowledge; 3. Network analysis; Part II. Contexts: 4. Context; 5. Managing knowledge networks; 6. Technology; 7. The spatial distribution of knowledge; 8. Bringing in the world outside; Part III. Pragmatics: 9. Creativity and innovation; 10. Productivity: efficiency and effectiveness; 11. The human side; 12. Finding knowledge; 13. Decision making; 14. Summary and commentary; Bibliography; Index.