Managing public services innovation: The experience of English housing associations

Managing public services innovation: The experience of English housing associations

By: Richard M. Walker (author), Robert O. Rowlands (author), Emma L. Jeanes (author)Paperback

Special OrderSpecial Order item not currently available. We'll try and order for you.


Innovation is promoted to improve performance and increase the quality of services provided by public service organisations. Managing public services innovation provides the first in-depth exploration of innovation and the management of innovation in the housing association sector. Drawing on longitudinal case studies and data sets, including the Housing Corporation's Innovation and Good Practice database, Managing public services innovation: indicates that housing associations have innovative capacity and classifies innovation in the sector; identifies the 'innovative housing association' and its key characteristics; explores the way innovation has been managed in housing associations making recommendations for best practice; develops techniques to develop evidence-based policy in the housing association sector; discusses the implications of innovating in regulated public service industries. Managing public services innovation is essential reading for housing industry and public management professionals, policy makers and academics in housing, business and public management departments.

About Author

Dr Richard M. Walker is a Senior Lecturer in the Department of City and Regional Planning at Cardiff University. He has extensive research experience in the fields of housing and public management and is an active member of the Centre for Housing Management and Development and the Local and Regional Government Research Unit. Dr Emma Jeanes is a Lecturer in the School of Business and Economics at Exeter University. She has research experience in public sector management including work on the role of clinical director in the NHS and innovation in social housing. Robert Rowlands is a Research Assistant in the Centre for Housing Management and Development at Cardiff University. In addition to his work on the management of social housing he is interested in young people and housing.


Contents: Introduction; Public services innovation: perspectives on innovation in organisation and management; The housing association policy environment, regulation and innovation; Classifying and measuring innovation; In search of the innovative housing association; Managing innovation; Conclusions.

Product Details

  • ISBN13: 9781861342942
  • Format: Paperback
  • Number Of Pages: 144
  • ID: 9781861342942
  • ISBN10: 1861342942

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

Prices are for internet purchases only. Prices and availability in WHSmith Stores may vary significantly