This title presents a fast track route to mastering quality management. It covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process. It features examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum. It includes a glossary of key concepts and a comprehensive resources guide.
AMY ZUCKERMAN has written for a variety of publications, including the New York Times, Fortune special sections, Business 2.0, Continental, Industry Week and many others. Her latest book is Tech Trending: The Technology Survival Guide for Visionary Managers. NED HAMSON has also written for a number of publications, including Forbes magazine. He was lead--author of After Atlantis: Working, Managing and Leading in Turbulent Times and editor of Journal for Quality and Participation
Introduction to Express Exec Quality Matters What is Quality and Quality Management Have People Always Been Interested in Quality and in Measuring it? Quality Management and the E--Dimension: Whata s the Connection? What are the Implications of Globalization on Quality? The State of the Art of Quality Quality In Practice: Case Studies Key Concepts and Thinkers of Quality and Quality Management Quality and Quality Management Resources Ten Steps to Making it Work Frequently Asked Questions (FAQs) Index