Measuring and Enhancing the Student Experience

Measuring and Enhancing the Student Experience

By: Mahsood Shah (author)Paperback

Special OrderSpecial Order item not currently available. We'll try and order for you.

Description

Measuring and Enhancing the Student Experience provides insights on how student experience measures could be used to inform improvements at institutional, course, unit of study and teacher level. The book is based on a decade of research and practitioner views on ways to enhance the design, conduct, analysis, reporting and closing the loop on student feedback data. While the book is largely based on Australian case studies, it provides learning experiences for other countries where student experience measures are used in national and institutional quality assurance. Consisting of 13 chapters, the book includes a wide range of topics including the role and purpose of student feedback, the use of student feedback in staff performance reviews, staff and student engagement, a student feedback and experience framework, the first year experience, use of qualitative data, engaging transnational students in feedback, closing the loop on feedback, student engagement in national quality assurance, use of learning analytics and the future of the student experience. Mahsood Shah is an Associate Professor and Deputy Dean (Learning and Teaching) with School of Business and Law at CQUniversity, Australia. In this role Mahsood is responsible for enhancing the academic quality and standard of courses. Mahsood is also responsible for learning and teaching strategy, governance, effective implementation of policies, and enhancement of learning and teaching outcomes across all campuses. In providing leadership for learning and teaching, Mahsood works with key academic leaders across all campuses to improve learning and teaching outcomes of courses delivered in various modes including face-to-face and online. At CQUniversity, he provides leadership in national and international accreditation of academic courses. Mahsood is also an active researcher. His areas of research include quality in higher education, measurement and enhancement of student experience, student retention and attrition, student engagement in quality assurance, international higher education, widening participation and private higher education. Chenicheri Sid Nair is the incoming Executive Director, Tertiary Education Commission (TEC), Mauritius. Prior to joining TEC, he was Professor, Higher Education Development at the University of Western Australia (UWA), Perth where his work encompassed the improvement of the institutions teaching and learning. Before this appointment to UWA, he was Quality Adviser (Research and Evaluation) in the Centre for Higher Education Quality (CHEQ) at Monash University, Australia. He has an extensive expertise in the area of quality development and evaluation, and he also has considerable editorial experience. Currently, he is Associate Editor of the International Journal of Quality Assurance in Engineering and Technology Education (IJQAETE). He was also a Managing Editor of the Electronic Journal of Science Education (EJSE). Professor Nair is also an international consultant in a number of countries in quality, student voice and evaluations.

About Author

Mahsood Shah is an Associate Professor and Deputy Dean (Learning and Teaching) with School of Business and Law at CQUniversity, Australia. In this role Mahsood is responsible for enhancing the academic quality and standard of programs. Mahsood is also responsible for learning and teaching strategy, governance, effective implementation of policies, and enhancement of academic programs across all campuses. In providing leadership for learning and teaching, Mahsood works with key academic leaders across all campuses to improve learning and teaching outcomes of courses delivered in various modes including face-to-face and online. At CQUniversity, he provides leadership in national and international accreditation of academic programs. Mahsood is also an active researcher. Professor Chenicheri Sid Nair is currently with the Centre for Advancement of Teaching and Learning, University of Western Australia (UWA), Perth. Prior to his appointment to UWA, he was Quality Adviser (Research and Evaluation) in the Centre for Higher Education Quality (CHEQ) at Monash University, Australia. He has an extensive expertise in the area of quality development and evaluation, and he also has considerable editorial experience. Currently, he is Associate Editor of the International Journal of Quality Assurance in Engineering and Technology Education (IJQAETE). Prior to this he was also a Managing Editor of the Electronic Journal of Science Education (EJSE). Professor Nair is also an international consultant in a number of countries in quality and evaluations. John Richardson is based at the Open University, UK.

Contents

Chapter 1. Measuring the Student Experience: For Whom and For What Purpose? Chapter 2. Student Feedback: The Loophole in Government Policy Chapter 3. Student Feedback: Shifting Focus From Evaluations to Staff Performance Reviews Chapter 4. Why Should I Complete a Survey? Non-responses With Student Surveys Chapter 5. Engaging Students and Staff in Feedback and Optimising Response Rates Chapter 6. A Student Feedback and Experience Framework Chapter 7. Measuring the Expectations and Experience of First-Year Students Chapter 8. Accessing Student Voice: Using Qualitative Student Feedback Chapter 9. Engaging Transnational Students in Quality Assurance and Enhancement Chapter 10. Closing the Loop: An Essential Part of Student Evaluations Chapter 11. Student Engagement in National Quality Assurance Chapter 12. Using Learning Analytics to Assess Student Engagement and Experience Chapter 13. Measurement and Enhancement of Student Experience: What Next?

Product Details

  • ISBN13: 9780081009208
  • Format: Paperback
  • Number Of Pages: 188
  • ID: 9780081009208
  • weight: 220
  • ISBN10: 0081009208

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

Prices are for internet purchases only. Prices and availability in WHSmith Stores may vary significantly

Close