About the Author
Nenna L. Bayes , AAS, BBA, M.Ed., CPC, has coauthoredand reviewed various titles within the medical administrative fields. She earned anassociate of applied business degree, a bachelor of business administration degree,and a masters of arts in education from Morehead State University. During her tenure,she has taught numerous courses within the administrative and medical administrativecurriculum. She is a professor in and the program coordinator for the OfficeSystems Technology and Medical Information Technology programs at AshlandCommunity and Technology College in Ashland, Kentucky, and has received manyteaching excellence awards. She is also a certified professional coder (CPC). Prior toteaching, she worked in various medical office environments. Additionally, she is amember of the American Academy of Professional Coders (AAPC) and the AmericanHealth Information Management Association (AHIMA).She lives in Flatwoods, Kentucky, with her husband and is blessed to have twochildren and two granddaughters . She is actively involved in music and enjoyscamping in her leisure time. Cynthia Newby, CPC, CPC-P, is a long-serving author who works closely with McGraw-Hill Education instructional development staff to develop excellent MIBC programs. Cynthia is a graduate of Hood College and a trustee of that institution as well as her local animal shelter and library. Amy L. Blochowiak, MBA, ACS, AIAA, AIRC, ARA, FLHC, FLMI, HCSA, HIA, HIPAA, MHP, PCS, SILA-F, has over 16 years of insurance industry experience serving in various roles. Amy is currently the HCBS Program Director at Northeast Wisconsin Technical College where sits on many committees and she shares her passion for student success.