In their introduction, the editors of New Ways of Doing Business assert that in retrospect, it will be apparent that today's government, that of the early years of the 21st century, "was undergoing its most significant transformation since the decade of the 1930's when direct government-delivered services grew significantly as part of the New Deal." This newest volume in the IBM Endowment for the Business of Government series is an invaluable guide to navigating the sometimes controversial changes taking place in the internal operations of government, the delivery of services to citizens, and the delivery of environmental programs.
Mark A. Abramson is executive director of The IBM Endowment for The Business of Government. Prior to joining the Endowment, he was chairman of Leadership Inc. Mr. Abramson served as the first president of the Council for Excellence in Government. He also served in the Office of the Assistant Secretary for Planning and Evaluation in the U.S. Department of Health and Human Services. Ann M. Kieffaber is Vice President, Public Sector, Global Strategy and Solutions, IBM Business Consulting Services. In this role, she is responsible for developing the unique solutions that help public sector clients transform their businesses. Ms. Kieffaber has a B.A. degree in biology from the University of Minnesota and a master?s in public and private management from Yale University.
Chapter 1 Toward Government of the Future: New Ways of Doing Business Part 2 Part I: Changing the Internal Operations of Governement Chapter 3 Entrepreneurial Government: Bureaucrats as Business People Chapter 4 Franchise Funds in the Federal Government: Ending the Monopoly in Service Provision Part 5 Part II: Changing the Delivery of Services Chapter 6 The Use of the Internet in Government Service Delivery Chapter 7 Implementing State Contracts for Social Services: An Assessment of the Kansas Experience Chapter 8 Religious Organizations, Anti-Poverty Relief, and Charitable Choice: A Feasibility Study of Faith-Based Welfare Reform in Mississippi Chapter 9 Business Improvement Districts and Innovative Service Delivery Part 10 Part III: Transforming the Delivery of Environmental Programs Chapter 11 An Assessment of Brownfield Redevelopment Policies: The Michigan Experience Chapter 12 Rethinking U. S. Environmental Protection Policy: Management Challenges for the Bush Administration Chapter 13 New Tools for Improving Government Regulation: An Assessment of Emissions Trading and Other Market-Based Regulatory Tools