Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Customer Service standards.
Covers the mandatory, most B-category units, and most popular optional units with additional support for the Technical Certificate and Functional Skills.
Highly illustrated units and varied activities meant that candidates are kept engaged and can access the information they need quickly.
Office Life case studies show learners how the qualification supports their working life and provides practical best-practice tips for making the most of their career.
Assessment guidance features throughout offer advice on how to prepare for assessment, and how candidates can achieve their best.
Suitable for all awarding organisations, including C&G, EDI, Edexcel, OCR and VTCT.