This practical book presents a proven decision-making process to help IT and business managers select the off-the-shelf software product that best fits the needs of their organisation, whether in the commercial or public sector. Offering a structured approach to managing stakeholders, requirements and candidate IT vendors, this practical 'how-to' guide will help deliver a rigorous, defensible decision within an aggressive timescale.
Martin Tate is founder and principal consultant at Decision Evaluation Ltd, an IT consultancy that has specialised in selecting off-the-shelf solutions for over twenty years. A `poacher turned gamekeeper', he formerly worked for an IT provider and was trained to sell software. BCS awarded him Chartered Fellow status for eminence in IT selection.
Introduction - purpose and principles 1 Introduction to off-the-shelf solutions 2 Talent management - supplier psychology 3 Initiation - shaping and authorising the project 4 Requirements analysis - capturing the organisational needs 5 Requirements document - documenting and agreeing requirements 6 Trawling the marketplace - establishing the longlist 7 Assessing longlist candidates - selecting the shortlist using the RFI 8 Detailed evaluation - assessing the shortlisted candidates 9 Scoring - establishing degree of fit and ranking 10 Demonstrations - proving the best fit 11 Reference sites - real customer feedback 12 Contracts - negotiation and agreements 13 Implementation - preparing the ground 14 Viewpoints by theme 15 Concluding - recommendations and resources Appendices