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Telecommuting--people working at home with computers connected to offices many miles away--could reshape the way America works. What are the effects of this phenomenon on workers, managers, and labor unions? What is the technology behind this arrangement? What are the legal implications surrounding telecommuting? In this volume, these issues are addressed by experts in computer applications and information systems, business and industry, training and operations, corporate forecasting and analysis, law, organizational behavior, and labor. Case studies of several actual telecommuting systems are presented.

About Author

Board on Telecommunications and Computer Applications, National Research Council


1 Front Matter; 2 Introduction; 3 I. Case Studies; 4 Overview; 5 American Express Company: Project Homebound; 6 Blue Cross/Blue Shield of South Carolina: Program for Clerical Workers; 7 U.S. Army: Prototype Program for Professionals; 8 Mountain Bell: Program for Managers; 9 Control Data Corporation: Alternate Work Site Programs; 10 F International: Twenty Years; 11 II. Issues and Problems; 12 Legalities; 13 Effects of Work Location on Motivation; 14 Use and Misuse of Workstations at Home; 15 Discussion: Labor Issues; 16 Discussion: Lessons Learned; 17 III. The Future; 18 Technology Forecast; 19 Clerical Workers and New Office Technologies; 20 The Potential of Remote Work for Professionals; 21 Commentary; 22 Appendix A: Control Data AWS Employee Survey; 23 Appendix B: Control Data AWS Manager Interview Protocol; 24 Appendix C: AFL-CIO Resolution on Computer Homework; 25 Index

Product Details

  • ISBN13: 9780309034838
  • Format: Paperback
  • Number Of Pages: 168
  • ID: 9780309034838
  • ISBN10: 0309034833

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

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