Operational Excellence: Using Lean Six Sigma to Translate Customer Value Through Global Supply Chains
By: James William Martin (author)Hardback
More than 4 weeks availability
To successfully compete in today's global marketplace, organizations can and must do more to improve their internal operational efficiencies. Operational Excellence: Using Lean Six Sigma to Translate Customer Value through Global Supply Chains consolidates hundreds of tools and methods into 110 key concepts designed to translate the "voice of the customer" throughout global supply chains, dramatically improving productivity and shareholder economic value added (EVA).
Recognizing failure is often self-induced through poor leadership coupled with an inability to form and effectively execute a strategic vision, this book operates from three premises- * Organizations have the power to increase organizational competitiveness in an era of globalization through the application of Lean Six Sigma * Operational performance directly correlates with an organization's financial, operational and resultant productivity, as well as with shareholder EVA metrics, and geographical, cultural, technological and economic isolation * Value-adding activities and disciplines such as Lean Six Sigma are not exclusive to any one country or region and do not always depend upon cost considerations A Practical Tool for Real World Application For organizations seeking a source for improving manufacturing and service operations, this bookeffectively delivers. Divided into 5 successive sections, it begins with adaptation strategies for global competitiveness, then delves into implementations to enhance productivity while targeting customer needs and value expectations.
Finally, the author explains how to establish information-sharing throughout global supply chains, along with the role of IT. A useful tool for real world application, the volume's 20 chapters also contain more than 450 figures and roadmaps. As organizations understand the interrelationships of the supply chains, their operational systems will excel at meeting or exceeding customer expectations in this age of globalization.
Six Sigma Integration, Inc., Rehoboth, Massachusetts, USA
Adapting Strategies for Global Competitiveness Enhancing Global Competitiveness Overview Current Trends in Operations Management How the Competitive Environment Transforms Operational Strategy Developing Adapting Strategies to Enhance Operational Capability Linking Operational Strategy to Strategic Goals and Objectives Global Metrics and Operational Maturity Internal and External Benchmarking Summary Suggested Reading Organizational Change in a Competitive World Overview What Is Organizational Change? Understanding Organizational Values Building Organizational Capability Managing Organizational Change Integrating Operational Initiatives Deploying Initiatives across an Organization Building High-Performance Teams Deploying Continuous Improvement Teams Deploying Lean Systems Deploying Six Sigma Quality Integrating and Fine-Tuning Initiatives Deploying Design Excellence Deploying Information Technology Excellence Deploying Customer Excellence Summary Suggested Reading Understanding the Voice of the Customer (VOC) Overview Marketing's Influence on Internal Operations Important Marketing Activities Estimating New Product or Service Demand Using Marketing Information to Estimate Sales Understanding Customer Needs and Value Market Segmentation Measuring the VOC Translating the VOC Using Quality Function Deployment Exchanging Value in a Competitive World Summary Suggested Readings Translating Customer Value Elements into Products, Services, and Workflow Systems Designing for Customer Value Using Design for Six Sigma (DFSS) Overview Major Objectives of the Design Process Concurrent Engineering Methods in Design CE Benefits Ten Key Steps to Implement CE Applying Design for Manufacturing Methods Ten Key Steps to Implement DFM Key Tasks of the Design Process Concept Phase Design Phase Target Costing Prototype Phase Pilot Phase Launch Phase How the Product Life Cycle Impacts the Design Process Risk Assessment Design for Six Sigma (DFSS) Overview of the Five DFSS Phases Identify Design Optimize Validate Incorporate Design Standards for Global Competitiveness Impact of Mass Customization on Design Outsourcing Design Workflows Summary Suggested Reading Using Lean Methods to Design for Process Excellence Overview Designing Process Workflows Workflow Modeling Simulation Queuing Analysis Linear Programming Process Failure Mode and Effects Analysis (PFMEA) How to Improve the Work Environment How to Develop High-Performance Work Teams How to Simplify and Standardize Work How to Develop an Effective Training Program Summary Suggested Reading Making Value Flow through a Process Overview What Is a Lean System? Mapping and Analyzing Customer Value Balancing Flow through the System Improving Operational Efficiency Summary Suggested Reading Measuring and Improving Productivity Overview Creating Shareholder Value Aligning Performance Metrics with Strategic Objectives How to Improve Productivity Aligning Operational Improvements with Strategy Summary Suggested Reading Operations Planning, Management, and Control Capturing Customer Demand Overview What Is Demand Management How to Build Quantitative Forecasting Models Time Series Models Trend Plot Decomposition Models Moving Average Models Simple Exponential Smoothing Double Exponential Smoothing (Holt's Method) Triple Exponential Smoothing (Winter's Method) Autoregressive Integrated Moving Average (ARIMA) Models, or Box- Jenkins Methodology Regression Models Summary Suggested Reading Expanding Global Capacity Overview How to Plan Capacity Based on System Forecasts Creating Virtual Capacity How to Improve Capacity Utilization Managing Capacity with Insourcing and Outsourcing Summary Suggested Reading Using Hybrid Decentralization to Increase Productivity Overview Applying Hybrid Decentralization to Facility Location How to Locate Facilities across the World Facility Location Using Simple Rating Methods Facility Location Using Linear Programming Facility Location Using Regression Models Managing Facility Location Risk How to Manage Facilities to Ensure Availability Summary Suggested Reading Integrating Demand and Supply through Sales and Operations Planning Overview How the S&OP Team Integrates Strategy with Operations Key Success Characteristics of a Successful S&OP Process Key Activities of the S&OP Team Summary Suggested Reading Lean Scheduling Methods Overview Operations Scheduling. Scheduling Algorithms Using Pull Scheduling to Increase Flow Summary Suggested Reading Dynamic MRPII Overview MRPII and Bill of Material (BOM) Relationship How an MRPII System Functions Creating a Pull System Using Hybrid MRPII and Kanban Quick Response Methods to Support Hybrid MRPII Summary Suggested Reading Strategic Inventory Management Overview Measuring Inventory Value Why Is Inventory Useful? Developing Models to Systematically Reduce Inventory Cycle-Counting Systems Excess and Obsolete Inventory Management Unnecessary Product and Component Proliferation Summary Suggested Reading Collecting, Analyzing, and Sharing Information across a Global Supply Chain Agile Project Management and Workflow Design Overview Business Process Management Suite (BMPS) Business Process Management (BPM) Business Process Modeling and Analyses (BPMA) Business Intelligence (BI) Business Activity Monitoring (BAM) Enterprise Application Integration (EAI) Workflow Management (WM) Agile Project Management (APM Summary Suggested Reading Integrating Six Sigma Methods with Operational Strategy Overview Deploying the Six Sigma Improvement Model Define Phase: Basic Tools SIPOC Project Charter Quality Improvement Team Measurement Phase: Basic Tools Measurement Systems Analysis (MSA) Capability Cause-and-Effect (C&E) Diagram and Matrix Data Collection Activities Statistical Sampling Analyze Phase: Basic Quality Tools Process Maps Histograms Pareto Charts Box Plots Scatter Plots Time Series Plots Analyze Phase: Advanced Quality Tools Hypothesis Testing Statistical Risk Distribution Fitting (Normality) Tests of Means and Medians Tests of Proportions Contingency Tables Equal Variance Tests One-Way Analysis of Variance (ANOVA) Tests Multi-Vari Charts Correlation Simple Linear Regression Improve Phase: Advanced Quality Tools Full Factorial Designs 2k Experimental Designs Fractional Factorial Designs Response Surface Designs Control Phase: Basic Quality Tools Control Charts Quality Control Plan Summary Suggested Reading Identifying Productivity Opportunities with Operational Assessments Overview Aligning Operational Assessments with Strategy Preparing for an Operational Assessment Conducting an Operational Assessment Analyzing the Assessment Findings Project Deployment and Execution Summary Suggested Reading Executing Projects with Multicultural Teams Overview Building Globally Diverse Teams Project Planning Estimating the Critical Path Using PERT Project Management Managing Project Risk Summary Suggested Reading Global Supply-Chain Management Integration and Control Value Integration through Global Supply Chains Overview Value Integration across the Global Supply Chain Several Important Supply-Chain Functions Important Financial and Operational Metrics E-Supply-Chain Evolution Common Process Breakdowns in Supply Chains Summary Suggested Reading Increasing Organizational Competitiveness through Standardization Overview Supply-Chain Operations Reference (SCOR) Model The International Standards Organization (ISO Financial Accounting Standards Sarbanes-Oxley Act of 2002 Occupational Safety and Health Administration (OSHA) Food and Drug Administration (FDA) Automotive Industry Action Group (AIAG) Planning Phase Product Design Phase Process Design Phase Product and Process Validation Phase Production Phase, Feedback, and Assessment Malcolm Baldrige Award Creating Metric Dashboards Implementing Effective Process Controls Summary Suggested Reading Conclusion
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