Operations Management: A Strategic Appr... | WHSmith Books
Operations Management: A Strategic Approach (Published in Association with The Open University)

Operations Management: A Strategic Approach (Published in Association with The Open University)

By: Alison Bettley (editor), David Mayle (editor), Tarek Tantoush (editor)Hardback

Up to 2 WeeksUsually despatched within 2 weeks


`This reader is an outstanding piece of work. It captures the essence of operations management by providing an interesting and sometimes provoking set of readings. It also provides an excellent review of the topic. Its approach to operations management is both topical and comprehensive. The editors have done an outstanding job of including many of the significant recent developments in the area, particularly in the technology and operations strategy areas' - Nigel Slack, Professor of Operations Strategy, Warwick University How have consumer demands, environmental and ethical concerns, the advancement of technology and the globalization of business changed and redefined operations management? This Reader explains new and emerging areas and re-evaluates some important mainstream issues. Leading specialists contribute their experiences and thoughts on four key areas. They are: - Strategy - makes the case for regarding operations as a strategic asset in their own right - Methodology - examines the myriad of approaches taken towards process improvement - Technology - asks why problems associated with the implementation of technology continue to dog organisations - Human Issues - repositions human input to the top of the operational agenda


IntroductionTHEME 1: OPERATIONS AS STRATEGYOperations-Based Strategy - Robert Hayes and David UptonResource-based Competition and the New Operations Strategy - St[ac]ephane GagnonStakeholder Capitalism and the Value Chain - Edward Freeman and Jeanne LiedtkaManaging the Transition from Products to Services - Rogelio Oliva and Robert KallenburgIn Defense of Strategy as Design - Jeanne LiedtkaTHEME 2: APPROACHES AND TECHNIQUESLeveraging Management Improvement Techniques - Kenneth Euske and Steven PlayerA Critical Examination of the Business Process Re-Engineering Phenomenon - Stefano BiazzoBest Practice in Business Excellence - John Oakland, Steve Tanner and Ken GaddThe Fallacy of Universal Best Practices - H J HarringtonTHEME 3: THE ROLE OF TECHNOLOGYTechnology, the Technology Complex and the Paradox of Technology Determinism - James Fleck and John HowellsIT-Enabled Business Transformation - N Venkatraman From Automation to Business Scope RedefinitionExecutive Forum - Robert M Price Technology and Strategic AdvantageTechnology Infusion in Service Encounters - Mary Jo Bitner, Stephen Brown and Matthew MeuterIntegrating Environmental Issues into the Mainstream - Linda Angell and Robert Klassen An Agenda for Research in Operations ManagementTHEME 4: HUMAN ISSUESSeven Practices of Successful Organizations - Jeffrey PfefferA Framework for Linking Culture and Improvement Initiatives in Organizations - James Detert, Roger Schroeder and John MaurielEmpowering Service Employees - David Bowen and E LawlerClient Co-Production in Knowledge-Intensive Business Services - Lance Bettencourt et al

Product Details

  • ISBN13: 9781412919029
  • Format: Hardback
  • Number Of Pages: 328
  • ID: 9781412919029
  • ISBN10: 1412919029

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

Prices are for internet purchases only. Prices and availability in WHSmith Stores may vary significantly