Operations Management: A Supply Chain Process Approach

Operations Management: A Supply Chain Process Approach

By: Joel D. Wisner (author)Hardback

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This book makes the business case for operations management, underscoring how successful operations are critical to an organization's strategic and financial success. It then outlines key operations processes i.e. managing capacity, managing customer relationships and service, managing demand and forecasting, and managing inventory.

About Author

Joel D. Wisner, PhD, C.P.M., CTL is Professor of Operations and Supply Chain Management at the University of Nevada, Las Vegas. He earned his Ph.D. in Supply Chain Management from Arizona State University in 1991. He has taught the Operations Management class at UNLV for 20 years (along with Purchasing, Logistics, and Supply Chain Management classes) and has used or reviewed a large number of textbooks in these areas. He is the primary author of Principles of Supply Chain Management (a South-Western Cengage text) which is going into its 4th Edition as well as Process Management (also a South-Western Cengage text). Dr. Wisner's research interests are in quality assessment and improvement strategies along the supply chain. His research articles have appeared in numerous journals including Journal of Business Logistics, Journal of Operations Management, Journal of Supply Chain Management, Journal of Transportation, Production and Operations Management Journal, and Quality Management Journal. In 2008 Wisner was the keynote speaker at The Operations and Supply Chain Management Practice Conference. Wisner has served on the editorial boards for Advances in Management and Operations and Supply Chain Management and was the special issue editor of Operations and Supply Chain Management.


PART I - DEVELOPING OPERATIONS STRATEGIES Chapter 1: Operations Management, Processes and Supply Chain Management OM Service Profile: Walmart Uses Its Supply Chain to Reduce Costs and Improve Profitability Operations Management Defined Processes and Supply Chain OM Service Profile: Process Improvement at Inova Mount Vernon Hospital A Supply Chain View of the Organization The Eight Key Supply Chain Processes OM Service Profile: Demand Management at the 2010 Olympic Winter Games Operations Management in Services OM Service Profile: Phone.com Succeeds with Outstanding Customer Service Important Developments in Operations Management Chapter 2: Corporate Strategy, Performance, and Sustainability OM Manufacturing Profile: Dow Chemical's Use of Ethics and Sustainability Corporate Strategy Development Aligning Operations Strategies for Competitive Advantage Operations Strategy Tradeoffs Measuring Operations Performance OM Manufacturing Profile: Frito-Lay Analyzes a Performance Problem OM Service Profile: Scorecarding at Global Workplace Solutions Trends in Operations Strategies - The Growing Importance of Ethics and Sustainability OM Service Profile: CSR at Standard Chartered Bank Chapter 3: Product Design and Development OM Service Profile: Product Design at Denny's Design of Goods and Services OM Manufacturing Profile: Designing Powerski's Jetboard The Product Development Process OM Manufacturing Profile: Enterprise Social Networking at SAS Institute OM Service Profile: ARAMARK's Use of Service Blueprinting Reducing Product Development Lead Time Sustainability in Product Design Current Trends in Product Design Chapter 4: Process Design and Capacity Management OM Service Profile: Mass Customization in Campus Dining Halls Types of Processes Process Flowcharting and Analysis OM Service Profile: Process Analysis at Intermountain Healthcare OM Service Profile: Process Monitoring and Improvement at Lake Cumberland Hospital Capacity Management Break-Even Analysis Sustainability in Process Design OM Manufacturing Profile: Sustainability at Burt's Bees Chapter 5: Customer Relationships and Customer Service OM Service Profile: The Importance of Building Relationships at Byrne Industrial Solutiions Customer Relationships and Customer Service Defined The Customer Relationship Process OM Service Profile: Using Predictive Analytics to Segment Customers OM Service Profile: CRM Success at the University of South Florida The Customer Service Process PART II - MANUFACTURING AND SERVICE FLOWS Chapter 6: Demand Management, Forecasting and Aggregate Planning OM Service Profile: Better Demand Forecasting Saves Money for Lee Memorial Health System Demand Management Defined The Forecasting Process Forecast Accuracy Collaborative Planning, Forecasting, and Replenishment OM Profile: Retailer West Marine Finds Success with CPFR Aggregate Planning Chapter 7: Independent Demand Inventory Management Systems OM Profile: Managing Inventory in the Cloud at USA Cycling Types of Inventories Functions of Inventory Inventory Costs, Risks, and Value Independent Demand Inventory Management OM Profile: Managing Inventories is Like ABC at Metso Measuring Inventory Management Performance OM Profile: Designing a Performance Measurement System at Talan Chapter 8: Material Flow Analysis and Facility Layouts OM Profile: Value Stream Mapping at Thermo Fisher Scientific Material Flow Mapping Material Flow Analysis Theory of Constraints OM Profile: ASPC Sees Benefits with TOC Manufacturing Flexibility OM Profile: BAE Systems' CIM Facility Layout Design OM Profile: T-Mobile's New Retail Layout Profile Trends in Layout Design Chapter 8 Supplement: Job Scheduling and Vehicle Routing OM Profile: Vehicle Scheduling at Airport Limousine Services Ltd. Job Scheduling Dispatch Rules Vehicle Scheduling and Routing Chapter 9: Lean Systems OM Profile: Cox Machine's Lean Supply Chain A Short History of Lean and the Toyota Production System Lean Practices OM Profile: Lean Systems at R.W. Beckett OM Profile: CertainTeed's Use of the Kaizen Blitz Lean Thinking Services Creating a Lean Culture Lean and Sustainable Supply Chains OM Profile: Nike's Lean and Sustainable Supply Chain Current Issues with Lean Systems Chapter 10: Managing Customer and Work Flows OM Profile: The Mooyah Goggle Test Customer Flow Mapping Service Delivery System Design Demand Variability and Service Capacity Utilization Managing Customer Queues OM Profile: Cox Reduces Waits for the Cable Guy Managing Work Flows OM Profile: Peninsula Uses Dose Management Tool to Reduce Medication Errors Chapter 11: Managing Information Flows - MRP and ERP OM Profile: Gallus BioPharmaceuticals Uses Rapid Implementation for their ERP System The Concept of Information Flow OM Profile: Dart Uses Technology to Schedule Drivers and Shipments Dependent Demand Inventory Management OM Profile: MRP System Takes Madill into 21st Century The Evolution and Use of enterprise Resource Planning Systems OM Profile: Service Shop Implements Cloud ERP Automating Process Management OM Profile: Skandia Saves Costs with BPM Trend in Enterprise Resource Planning Chapter 12: Managing Projects OM Service Profile: ScottishPower Renewables to Build World's Largest Tidal Energy Project Project Management Defined Project Planning and the Gantt Chart The CPM and PERT Project Management Techniques Project Trade-offs and Crashing Managing Project Risk OM Service Profile: Project Risk Management at London's Olympic Park Project Management Trends - Software and Cloud-Based Systems OM Service Profile: Ajasa Switches to Use of MS Project Chapter 13: Six Sigma Quality Management OM Service Profile: Louisiana State Police Crime Lab Uses Six Sigma to Improve Productivity The Origins of Six Sigma OM Service Profile: Cedars-Sinai Uses Lean Six Sigma to Improve Hand Hygiene The Contributors to, and Elements of Six Sigma OM Service Profile: K&N-Only the Second Restaurant to Win the Baldrige The Tools of Six Sigma OM Manufacturer Profile: Boeing's Use of Root Cause Analysis Trends in Six Sigma Chapter 13 Supplement: Statistical Quality Control OM Manufacturer Profile: Improving Bricks with Statistical Process Control Process Control for Variable Data Process Control for Attribute Data Process Capability Acceptance Sampling PART III - MANAGING SUPPLY CHAINS Chapter 14: Global Supply Management OM Profile: The Practice of Nearshoring The Strategic Role of Supply Management The Purchasing Cycle OM Service Profile: Areya's Program for Locating Suppliers The Make-or-Buy Break-Even Analysis Global Sourcing OM Profile:The Growth of Foreign Trade in Mexico Supply Base Rationalization Supplier Relationship Management Ethical and Sustainable Sourcing OM Service Profile: Bon Appetit's Sustainable Initiatives Current Trend - Improving Supplier Performance Chapter 15: Location, Logistics, and Product Returns OM Profile: NAFTA and the I-35 Corridor Manufacturing and Service Location Strategies OM Profile: East Penn's Wujiang Facility Transportation Planning OM Profile: Boeing's 787 Dreamliner Begins Operating Warehousing Management Returns Management Current Trend-Logistics Sustainability OM Service Profile: Going Green is Saving Green for Wright & Filippis Product Returns and Sustainability Chapter 16. Integrating Processes along the Supply Chain OM Manufacturing Profile: Process Integration is a Complex Undertaking at IBM The Supply Chain Process Integration Model OM Profile: Sanyuan Foods Integrates Their Milk Supply Chain OM Profile: HP Integrates Its Supply Chains with Menlo's Help Obstacles to Process Integration Managing Supply Chain Risk and Security OM Service Profile: Panjiva Analyzes Supply Chain Risk Trends in Process Integration

Product Details

  • ISBN13: 9781483383064
  • Format: Hardback
  • Number Of Pages: 616
  • ID: 9781483383064
  • weight: 1440
  • ISBN10: 1483383067

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