Organizational Report Cards

Organizational Report Cards

By: David Weimer (author), William T. Gormley (author)Hardback

Up to 2 WeeksUsually despatched within 2 weeks

£51.65 RRP £54.95  You save £3.30 (6%) With FREE Saver Delivery

Description

In recent years, consumers, professional organizations, government officials, and third-party payers have become increasingly concerned about how to assess the quality of the services provided by organizations in both the private and the public sectors. One new approach is the organizational report card, which compares the performance of organizations such as public schools, colleges, hospitals, and HMOs. This book offers the first comprehensive study of such instruments. It discusses the circumstances under which they are desirable alternatives to other policy instruments, such as regulation; how they should be designed; who is likely to use them and for what purpose; and what role, if any, government should have in their creation. Informed by cases drawn from education, health, and other policy areas, this book develops a conceptual framework for analyzing these issues. It explores the tradeoffs in measuring performance, the methods of communicating results effectively to mass and elite audiences, and the ways in which organizations respond to the data gathered.

About Author

William T. Gormley, Jr., is Professor of Government and Public Policy, Georgetown University. David L. Weimer is Professor of Public Policy and Political Science, University of Rochester.

Product Details

  • ISBN13: 9780674643505
  • Format: Hardback
  • Number Of Pages: 288
  • ID: 9780674643505
  • weight: 553
  • ISBN10: 067464350X

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

Prices are for internet purchases only. Prices and availability in WHSmith Stores may vary significantly

Close