About the Author
Dr. Leslie P. Willcocks has an international reputation for his work on global management, outsourcing, e-business, information management, IT evaluation, strategic IT, and organizational change. He is Professor in Technology Work and Globalization at the Department of Management at the London School of Economics and Political Science. He is the co-author of 35 books and has published over 200 refereed papers in journals such as Harvard Business Review, Sloan Management Review, California Management Review, MIS Quarterly, and MISQ Executive. His forthcoming books include Global Outsourcing Discourse: Exploring Modes of IT Governance (Palgrave Macmillan, 2013). His research into the management of cloud business services appears as Cloud and The Future of Business: From Cost to Innovation (http://www.outsourcingunit.org). E-mail: firstname.lastname@example.org Mary Lacity is Curators' Distinguished Professor at the University of Missouri-Saint Louis. She has held visiting positions at the London School of Economics, Washington University, and Oxford University. She has co-authored 24 books, most recently Willcocks, L. and Lacity, M. (2016), Service Automation: Robots and the Future of Work, Brooks Publishing, UK.