Essential knowledge and know-how for safer, more effective, more confident telephone triage
The all-new Pediatric Nurse Telephone Triage is an invaluable resource for novice and seasoned triagers alike. It provides practical, how-to-do-it guidelines that make it an ideal staff training and skills-building tool. Plus, it brings you clinically proven recommendations to help enhance call outcomes for dozens of common pediatric problems.
How-to guidance spanning the triage process
Look here for clear, straightforward advice encompassing all the "basics" of state-of-the-art nurse triage. Improve triage procedures and administration with detailed guidelines for those who perform telephone triage. Topics covered include:
The nurse telephone triage process
Triage quality assurance
Standard assessment tools
The golden rules of nurse telephone triage
Red flags to watch for
Dealing with difficult callers
Triage liability and risk reduction
Determining what the caller "really means"
Prescribing medications over the phone
Charging for triage calls
...plus much more!
Call-specific clinical insights for sound triage decision-making
Pediatric Nurse Telephone Triage provides trustworthy clinical recommendations to help your staff deliver superior telephone advice call after call. It combines the latest evidence-based data with the author's broad pediatric-care experience to help nurses better understand "the medicine behind the guidelines."