Within health and social care settings, high levels of sustained performance from individuals, teams, organisations and multi-agency collaborations are required. In order to achieve this, both management and leadership have to take a clear and defined role. This book looks at the 'how to' of performance coaching - from establishing objectives, determining frameworks, processes and systems, to monitoring and taking corrective action as necessary. Coaching in its various forms offers a means by which those involved in public service can be supported and challenged to perform.
Jane Holroyd MBE has over 25 years' experience in the development and delivery of services within the NHS. She was awarded an MBE for her achievements and services to nursing and critical care. Seconded to the Leadership Centre, where she was responsible for Medical and Nurse Director Leadership programmes and associated links with Europe, she was the author of Improving Personal and Organisational Performance in Social Work and the co-author of Performance Coaching Skills for Social Work. She specialises in leadership and organisational development and is a public sector coach. Richard Field is a qualified accountant, executive coach and a visiting fellow at Bournemouth University. Richard has worked for the Office for Public Management on a number of highly successful leadership programmes and for Bournemouth University he teaches strategic management and commissioning. Currently Richard is a freelance development specialist working with individual leaders, leadership teams, Clinical Commissioning Groups and Health and Wellbeing Boards.
Context Leadership and Performance Coaching Introduction to Performance Introduction to Performance Coaching The Coaching Process Communication and Coaching Skills Performing Organizations Team Coaching Coaching and Change Motivation and Coaching Feedback Difficult Conversations Remaining Resourceful and Developing Practice Appendices