As professional relationships become more complicated in the workplace, ethics and etiquette become increasingly important in any kind of career. ""Mastering Career Skills: Professional Ethics and Etiquette"" demonstrates how professionals are characterized not only by their technical skills, but also by the way they interact with others. In a clear and engaging style, this book helps students determine different personality types (including their own) to better handle their various work situations and develop productive and professional relationships. In this newly updated and expanded edition, new case studies, expanded introductory material, new photographs and figures, and new exercises and sidebars supplement the presented material. Emphasizing the importance of practicing good ethics and etiquette in any environment, this enlightening volume also features contemporary technology references, an expanded glossary, an expanded bibliography, and a list of Web sites for further research. This valuable reference guide sheds light on an integral part of a long-lasting career. Topics include: Fairness; Attentiveness; Modesty; and, Mutual respect in communication.