Worldwide, public sector organizations are implementing commercial packaged software solutions, or enterprise resource planning (ERP) systems, to increase productivity and customer service as well as to deploy manageable business processes. To that end, this book provides workable solutions from experienced public sector program and project managers, consulting leaders and academic researchers who have proven expertise in large scale public sector ERP implementation.
Existing research shows that while public sector enterprises generally agree by consensus, and thus have different management cultures than their private sector counterparts, their management practices are driven by a private sector model. Given the tremendous growth in public sector ERP spending and the risks associated with such politically-charged projects, new approaches to change management must be explored. The contributors present expertly researched federal, commercial and academic views on how public sector organizations are integrating their business processes, and how they relate to the private sector experience. The discussion covers all aspects of the new private sector management paradigm, including strategic planning, change management, process change, and information system implementation. The contributors provide details on the implementation steps, and make suggestions for how public sector program managers and contractor teams should plan change management and ERP initiatives.
Researchers and students in the areas of management, public sector enterprises and public policy will find the volume's insights of great value. Managers with oversight in public sector organizations will find the volume of great practical interest.
Edited by Rainer A. Sommer, Director of Enterprise Engineering, George Mason University, US
Contents: Preface PART I: PUBLIC SECTOR VIEW 1. Battlespace ERP Systems: Changing the Way Military Decision Makers Think in a Net-Centric Information Environment Grayson Morgan 2. Enterprise Resource Planning: Commerce Administrative Management System Lisa K. Westerback 3. Change Management in the Canadian Forces: Land Force Atlantic Area Headquarters Lt.Col. Robert Russell 4. Emerging Doctrines of Government Performance and Federal ERP Change Management Daniel L. Cuda PART II: CONSULTING VIEW 5. Challenges of Implementing Enterprise Resource Planning Applications within the Department of Defense Micheline Lopez-Estrada 6. Business Process Change Management for ERP and Other Public Sector Projects Matthias Kirchmer 7. Establishing Process Ownership by Aligning SAP and DoD Business Processes David Bailey, Thomas Gulledge and Georg Simon 8. Public Sector Change Management: What are the ERP Issues? Rainer A. Sommer PART III: RESEARCH VIEW 9. A Recurring Improvisational Change Management Methodology in Public Sector Enterprise Resource Planning Implementation Cheryl A. Darlington 10. Transaction Costs in Public Sector Information Technology Implementations Douglas W. Frye 11. Testing Cultural Barriers to Enterprise System Implementations: Change Management through Organizational Culture Assessment Mary A. Leary 12. The Art of Public Sector Information Systems Management: The Role of the Task in Public Sector ERP Implementations Carsten Svennson Index