Business process reengineering is arguably the management paradigm of the decade. No other paradigm for organizational innovation and improvement has achieved a stronger presence and impact in corporate boardrooms around the world. In recent years reengineering has also moved away from the hype into real-world application, and there is now a vast pool of techniques and experience ready to be tapped by organizational-change advocates.This book provides an international showcase of reengineering in action, with contributions from more than forty experts spanning five continents. Besides prescriptions of concepts and tools, it presents case studies of public sector as well as private sector reengineering experience, and visions of the future of reengineering practice.
Introduction - reengineering for world-class excellence; concepts and tools - workflow management technology; the RARE system; integrated business process management; BPR-enabled systems engineering; supply chain management; reference process building blocks; diagnosis process design; unit of analysis; electronic commerce; object-oriented models; public sector experience - Singapore's public sector; US department of defense; extensions of IDEF methodology; civil services in Taiwan; customer participation and commitment; Ying-Yang balanced approach; private sector experience - IT dimensions and interdependencies; HR development systems; end-user support; BPR in India; textile manufacturing; a scientific approach; future prospects - managing risks; into the 3rd Millennium.