Restructuring in the Service Industries: Management Reform and Workplace Relations in the UK Service Sector (Routledge Studies in Employment and Work

Restructuring in the Service Industries: Management Reform and Workplace Relations in the UK Service Sector (Routledge Studies in Employment and Work

By: Gavin Poynter (author)Hardback

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Description

First published in 2000. Routledge is an imprint of Taylor & Francis, an informa company.

Contents

Part 1 Industrial restructuring - theories and issues: understanding services; management and restructuring; labour and restructuring. Part 2 Case studies - financial services: introduction - restructuring in the UK finance sector; credit UK - the white collar factory; Insco - insuring survival. Part 3 Case studies - health services: introduction -restructuring in the NHS; CHC trust - health care in the marketplace; the Metropolitan Ambulance Trust - crisis and reform in the emergency service. Part 4 Conclusions: restructuring services; labour and the transformation of service work.

Product Details

  • ISBN13: 9780720123418
  • Format: Hardback
  • Number Of Pages: 272
  • ID: 9780720123418
  • weight: 544
  • ISBN10: 0720123410

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