Due to key developments in the telecommunications industry, such as Voice over WiFi and 3G network integration, together with increasingly aggressive competition and rapid technology changes, service providers are faced with the challenge of developing a new, service-centric management model that provides for the creation of new services and assures superior service quality. This unique resource offers a practical view of the service model concept and discusses the management issues that professionals need to understand in order to implement an effective management solution for operating in today's competitive environment. Professionals learn how to drastically improve the service quality of important advanced and emerging mobile services and design a large-scale operations system for supporting next generation wireless applications.
Richard Lau is chief scientist of the Internet and Wireless Network Management department at Applied Research of Telcordia. Ram Khare is a principal systems engineer at Tactical Systems and Solutions Business Unit of Science Applications International Corporation. Y. William Chang is president of Acumaestro, Inc., a system development firm specializing in service design and management for information technology.
Service Assurance Introduction. Integrated End-to-End SLA in Service Provider's Value Chains. Mobile Radio Network Technologies and Services Framework. OSS Base Platform Functionalities and Technologies. Service Modeling Fundamentals. Voice over WLAN and Integrated WLAN-3G Networks. Service Model of Voice over Integrated WiFi and 3G Networks. VoWiFi Service Operations.