Six Sigma and Beyond: Volume 1 - Foundations of Excellent Performance

Six Sigma and Beyond: Volume 1 - Foundations of Excellent Performance

By: D. H. Stamatis (author)Hardback

Up to 2 WeeksUsually despatched within 2 weeks


Cost reduction...productivity improvement...customer retention...enhanced bottom line...these are the promises of six sigma quality management. But what is six sigma? What are the secrets to six sigma success? By implementing the six sigma philosophy you can save millions of dollars in annual cost savings and product quality improvements. Six Sigma and Beyond: Foundations of Excellent Performance provides a roadmap to successful six sigma implementation that you can adapt to your organization. The book gives you a model of six sigma and explains frequently asked questions in a Q & A format for easy application. It outlines the seven steps to six sigma and how to use them to give your organization the competitive edge. Understand the seven steps to the six sigma philosophy: * Establish the Quality System, Management, and Cultural Environment * Define Mission of Each Component of the Organization * Set Performance Improvement Opportunities, Goals, and Priorities * Establish Improvement Projects and Action Plans * Implement Projects Using Improvement Methodologies * Evaluate Improved Performance * Review and Recycle The goal of all this? You can uncover potential improvements in your organization and bring all your resources together to identify, measure, analyze, improve, and control the process. Six Sigma and Beyond: Foundations for Excellent Performance defines quality and the elements that both management and non-management personnel must understand to achieve quality success.


INTRODUCTION The Foundation of Any Quality System 6 Sigma Overview Gearing Up and Adapting Six Sigma in Your Organization TEAMS A General Overview The Changing Workplace Communicating Communication Team Development Implementation Team Improvement General Issues An Introduction to Problem Solving: Selected Tools and Methodologies Used in a Team Environment Epilogue Appendix A: Cursory View of the Six Sigma methodology Appendix B: The Core competencies of the Six Sigma Methodology Appendix C: Cross Reference List Items Used in Team Environment Appendix D: Problem Solving/Decision Making Glossary Selected Bibliography

Product Details

  • ISBN13: 9781574443110
  • Format: Hardback
  • Number Of Pages: 416
  • ID: 9781574443110
  • weight: 335
  • ISBN10: 1574443119

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

Prices are for internet purchases only. Prices and availability in WHSmith Stores may vary significantly