Social Security Administration Electronic Service Provision: A Strategic Assessment

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Description

Social Security Administration Electronic Service Provision examines the Social Security Administration's (SSA's) proposed e-government strategy and provides advice on how the SSA can best deliver services to its constituencies in the future. The assessment by the Committee on the Social Security Administration's E-Government Strategy and Planning for the Future was based on (1) its examination of the SSA's current e-government strategy, including technological assumptions, performance measures and targets, planned operational capabilities, strategic requirements, and future goals; (2) its consideration of strategies, assumptions, and technical and operational requirements in comparable public- and private-sector institutions; and (3) its consideration of the larger organizational, societal, and technological context in which the SSA operates.

About Author

Leon J. Osterweil, Lynette I. Millett, and Joan D. Winston, Editors, Committee on the Social Security Administration's E-Government Strategy and Planning for the Future, National Research Council

Contents

1 Front Matter; 2 Summary; 3 1 Background and Current Context; 4 2 Lessons from Electronic Services in Financial Institutions; 5 3 The Social Security Administration's Information Technology - Present and Future; 6 4 Toward Organizational Transformation for Electronic Service Delivery; 7 Appendix A Committee and Staff Biographies; 8 Appendix B Panelists and Briefers at Open Committee Meetings; 9 Appendix C Social Security Administration Major Office Missions; 10 Appendix D Overview of Selected Legislation Pertaining to E-Government; 11 Appendix E A Short History of E-Government

Product Details

  • ISBN13: 9780309103930
  • Format: Paperback
  • Number Of Pages: 174
  • ID: 9780309103930
  • ISBN10: 0309103932

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

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