This volume contains the edited proceedings of the Fourth International Conference on Software Quality Management, SQM '96. The conference was organized by the Quality Special Interest Group of the British Computer Society. The objective of this series of annual conferences is to promote international co-operation among those concerned with software quality and process improvement, by creating a greater understanding of software quality issues and by sharing current research and industrial experience.
Part 1 Setting up and maintaining a quality management system: TickIT awards - a winner's perspective; The experience of achieving IS09001/TckIT certification in origin UK; Software quality in a user driven environment. Part 2 Process improvement: relating the SPICE framework and SEI approach to software process assessment; Experiences with the capability maturity model in a research environment; Utilisation of a systemic business process re-engineering method as a tool to improve software process quality; Process improvement: an alternative to BPR for software development organisations; Software process improvement program of Hong Kong; Practical experience in applying a performance improvement management strategy model; Advances and trends in research on the software process; Deming and software - strange bedfellows? Part 3 Product quality: Process and product quality: perpetuating the myth; Specifying software quality with the extended ISO model; Software package certification and its influence on the quality of the process; HAWE: a five step method for metric-based software evaluation and certification; A producer risk index for product release. Part 4 Issues of project management: A framework for project management; Factors affecting the quality of software project management: an empirical study based on the capability maturity model; Configuration management: its role in project quality management; Consistent support for software designers and inspectors. Part 5 Quality planning: Evaluating software quality mechanisms - a snapshot picture; A comparative study of two software companies implementing and maintaining a quality management system; Empirical evaluation of software quality attributes; 'Quality' is in the eye of the beholder; Leap year '92 and the PRIDE initiative; A survey of software quality practice; Organizational planning and process management for object-oriented software reuse. Part 6 Quality metrics: Definition and collection of metrics for comprehensive software measurement; testing by numbers; Metrics for reuse of object-oriented software; Measuring the quality of the development life cycle process. Part 7 Human factors: Application of the Taguchi method for the assessment of human computer interaction; Research progress on process quality management criteria. Part 8 Software development methodologies: Establishing a systems integration process infrastructure; Non-functional requirements in the software development process; requirements engineering - softly seeking a solution; Structure methods: helping software quality or raising problems; Improving the software process with hybrid development models. (Part contents).