Communication skills in American English. Self-study. The Student's Book focuses on a language function-such as requesting information, thanking, complimenting, and inviting-while readings explain the cultural "rules" students need to know to communicate naturally and effectively. Structured exercises, as well as freer role plays, often involve pairs or small groups and encourage interaction in the classroom.
Acknowledgments; To the teacher; To the student; 1. Openings and closings; 2. Introductions and address systems; 3. Invitations; 4. Thanking people and replying to thanks; 5. Apologizing; 6. Expressing anger and resolving conflict; 7. Giving compliments and replying to compliments; 8. Getting people's attention and interrupting; 9. Agreeing and disagreeing; 10. Controlling the conversation; 11. Getting information.