Anybody working in sport management will be involved in the operation of a sports facility at some point in their career. It is a core professional competency at the heart of successful sport business. Sport Facility Operations Management is a comprehensive and engaging textbook which introduces cutting-edge concepts in facilities and operations management, including practical guidance from professional facility managers.
Now in a fully revised and updated second edition-which introduces new chapters on capital investment and operational decision-making-the book covers all fundamental aspects of sport facility operations management from a global perspective, including:
ownership structures and financing options
planning, design, and construction processes
organizational and human resource management
financial and operations management
marketing management and event planning
risk assessment and security planning
benchmarking and performance management
Each chapter contains newly updated real-world case studies and discussion questions, innovative 'Technology Now!' features and step-by-step guidance through every element of successful sport facilities and operations management, while an expanded companion website offers lecture slides, a sample course syllabus, a bank of multiple-choice and essay questions, glossary flashcards links to further reading, and appendices with relevant supplemental documentation.
With a clear structure running from planning through to the application of core management disciplines, Sport Facility Operations Management is essential reading for any sport management course.
Eric C. Schwarz is a Senior Lecturer of Sport Management at Victoria University, Melbourne, Australia. He has been a professor of sport business management in the United States and Australia for the past 15 years after a career in college athletics and recreation. Eric has published numerous articles on sport marketing and experiential learning in peer-reviewed journals; he is also the lead author of Advanced Theory and Practice in Sport Marketing, the second edition of which was published by Routledge in 2012. Eric also served as President and Executive Director of the Sport Marketing Association from 2010-2013. Stacey A. Hall is the Associate Director of the National Center for Spectator Sports Safety and Security (NCS4) and an Associate Professor of Sport Management at the University of Southern Mississippi (USM), USA. She has been referred to as one of the nation's leading experts in sport security, including having been the principal investigator on numerous external grant awards and several service projects in collaboration with the US Department of Homeland Security. A competitive soccer player, she was team captain for the Northern Ireland International Soccer Team. Simon Shibli is Professor of Sport Management at Sheffield Hallam University, UK, and has been the Director of the Sport Industry Research Centre (SIRC) since 2004. He is a qualified accountant with the Chartered Institute of Management Accountants (CIMA). After a career as a facility manager in the arts and entertainments industry, Simon returned to academic life as a lecturer specializing in finance and he wrote his first book, Leisure Manager's Guide to Budgeting and Budgetary Control, in 1994.
Prologue 1. Introduction to Sport Facility Operations Management Part 1: Pre-Management and Pre-Operations Issues 2. Ownership Structures 3. Financing Sport Facilities 4. Capital Investment Appraisal 5. Planning, Design, and Construction Processes Part 2: Implementation of Management and Operations 6. Organizational Management 7. Human Resource Management 8. Financial Management 9. Operational Decision Making 10. Operations Management 11. Legal Concerns for Owners and Managers Part 3: Ancillary Issues in Operations Management 12. Marketing for Sport Facility Operations Management 13. Event Planning in Sport Facility Operations Management 14. Risk Assessment in Sport Facility Operations Management 15. Security Planning for Sport Facility Operations Management Part 4: Effectiveness of Management and Operations 16. Benchmarking and Performance Management for Sport Facilities