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Stories of Transformative Leadership in the Human Services: Why the Glass Is Always Full

Stories of Transformative Leadership in the Human Services: Why the Glass Is Always Full

By: Willie Tolliver (author), Steve Burghardt (author)Hardback

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The Glass is Always Full: Lessons for Managerial Excellence in the Human Services is a creative approach to helping students understand some of the most common dilemmas faced in nonprofit agencies and organizations. It is a unique book that conveys the challenges in human service agencies via two stories of nonprofit organizations. One is constantly dealing with one crisis after another and is usually in a reactive mode. The second story tells of an organization that is run as a learning organization and thus is more effective in running efficiently, as it is in a constant state of evaluating and learning from its mistakes. At the end of each chapter are reflective questions and finally after both stories are two theoretical models that help explain what is happening in these organizations.

About Author

Steve Burghardt, PhD, is professor of social work at the Hunter College School of Social Work and partner of the Leadership Transformation Group, is a recognized expert on community organizing, democratic leadership, and popular education. He has taught, trained, consulted, and organized with both grass roots community groups and large scale public agencies on new models of practice throughout his career. The author of seven other books and numerous articles, he has won numerous awards for his teaching on community organizing through popular education, political economy of social welfare, and theories of social change.


ForewordIntroduction AcknowledgmentsPart 1. The Depletion of Value1. A Boring Assignment2. Half-Empty? Half-Full?3. Jack-of-All-Trades4. Running to Catch Up5. The Extra Mile6. Clipping Coupons7. The Assembly Line8. Splashed Water9. Good Grooming10. Salt and Pepper in the Pot11. Good News, Bad NewsPart 2. Creating Abundance12. Popsicle Sticks13. Seeking Illumination14. Casing a Lure15. Mr. Trumbull's Motto16. The Second Golden Rule17. Clean As You Go18. Carry Your Vision in Your Pocket19. Politeness Doesn't Cost a Cent20. Two Truths21. Take the Cover off the Book22. Build Your Community and They Will Come . . . Again23. The Crossroads Learning Guide: Reflective Questions for Discussion and Classroom IntegrationPart 3. A Leadership Model of Personal and Organizational Transformation Starting Before the Beginning24. If the Work Is Sacred, Then So Are You The Commitment to Being Meditation Exercises25. The Transformative Model The Commitment to Doing26. Carry Your Vision as a Tool Carry Your Vision as a Tool Exercises27. Practicing Patience and Politeness Practicing Patience and Politeness Exercises28. Embracing Diversity Embracing Diversity Exercises29. Clean As You Go Clean As You Go Exercises30. Building Community Building Community ExercisesReferences and Books of NoteIndexAbout the Authors

Product Details

  • ISBN13: 9781412970167
  • Format: Hardback
  • Number Of Pages: 296
  • ID: 9781412970167
  • ISBN10: 1412970164

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