Streamlining Library Services: What We Do, How Much Time It Takes, What It Costs, and How We Can Do It Better

Streamlining Library Services: What We Do, How Much Time It Takes, What It Costs, and How We Can Do It Better

By: Richard Madigan Dougherty (author)Paperback

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Librarianship is a service profession and not a bottom-line oriented business. As such, librarians don't normally assign a high priority to efficiency of operations; however, opportunities to improve daily jobs and enhance services are being overlooked every day. Advances in technology drive change at a rapid pace and keeping up is both expensive and time consuming. Tight budgets have made keeping up with technology especially difficult. And while some activities in libraries, such as in-person ready reference and circulation of books and journals have declined, many libraries continue to report increases in the demand for services and resources. The rapid transformation from paper to digital documents is also driving changes in libraries. Today the incentive for examining and streamlining library workflows and the processes and procedures that comprise them should be compelling, but that doesn't seem to be the case for many librarians. Streamlining Library Services presents library managers and staff with the tools necessary to analyze and streamline their library's services. It presents a variety of tools and techniques that can be applied to improve library operations and assist library staff in their efforts to identify what work is done, how much time it takes, and what it costs. These efforts can be used to streamline library processes and, where appropriate, help to free dollar resources to initiate or enhance services that merit higher priority.

About Author

Richard M. Dougherty is the founding publisher and editor of the Journal of Academic Librarianship, was the Director of Libraries at the University of Michigan and the University of California at Berkeley, was on the faculty at Syracuse University and the University of Michigan, and served as President of ALA. He has served as a consultant to numerous libraries striving to introduce organizational change and conducted many workshops on change management.


Part 1 List of Figures Part 2 Preamble Part 3 Preface Part 4 Acknowledgments Part 5 Section One: Looking Backward, Looking Forward Chapter 6 Chapter 1. The Roots of Scientific Management Chapter 7 Chapter 2. The Impact of Technology on Environments, Productivity and Staff Roles Part 8 Section Two: Diagnosing Problems; Preparing for a Study Chapter 9 Chapter 3. Identifying Targets of Opportunity Chapter 10 Chapter 4. Preparing for a Study Chapter 11 Chapter 5. Identifying the Problem: Diagnostic Tools Part 12 Section Three: What We Do: The Tools Chapter 13 Chapter 6. Block Diagram Chapter 14 Chapter 7. Tools for Process Analysis Chapter 15 Chapter 8. Tools for Special Situations Chapter 16 Chapter 9. Forms and Templates Part 17 Section Four: How Much Time it Takes Chapter 18 Chapter 10. Tracking Systems: Throughput/Delay Analysis Chapter 19 Chapter 11. Self-Administered Diary Studies Chapter 20 Chapter 12. Work Sampling Chapter 21 Chapter 13. Direct Time Study Part 22 Section Five: How Much it Costs Chapter 23 Chapter 14. Costs Part 24 Section Six: Post-Study Activities Chapter 25 Chapter 15. Assessing the Current Activities Chapter 26 Chapter 16. Designing Streamlined Activities Chapter 27 Chapter 17. Implementing New Activities Chapter 28 Chapter 18. Managing Organizational Change Part 29 Index

Product Details

  • ISBN13: 9780810851986
  • Format: Paperback
  • Number Of Pages: 288
  • ID: 9780810851986
  • weight: 608
  • ISBN10: 0810851989

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