Supporting Online Students shows how effective and efficiently delivered support services improve academic success and course retention for online learners. Drawing on a decade's worth of research, Crawley describes the scope of services that should be made available to online students, from admissions and registration to advising and student engagement. The book includes guidelines and standards for these services as outlined by half a dozen national professional organizations, as well as planning and implementation, innovative practices, and specialized services needed by particular online student groups.
Anita Crawley, an online instructor and course developer for UCLA Extension and the Illinois Online Network, previously held counseling and faculty and administrative positions in student affairs and distance learning programs. She is recognized for her pioneering work in the field of supporting online students.
Foreword xi Preface xv About the Author xxiii 1 Setting the Stage: The Transformation 1 2 Profile of Online Students 13 3 Supporting Online Students with Disabilities 38 4 Putting Services Online 63 5 Administrative Suite 83 6 Academic Services Suite 102 7 Personal Services Suite 129 8 Communications Suite 153 9 Planning and Implementation 178 10 Evaluation 199 Final Thoughts 228 References 230 Index 245