Systems Analysis & Design Fundamentals: A Business Process Redesign Approach
By: Ned Florencio Kock (author)Paperback
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Systems Analysis and Design Fundamentals: A Business Process Redesign Approach goes significantly beyond what one would normally find in a systems analysis and design text in terms of business process redesign, as well as related emerging trends in business. As such, it breaks new ground in the teaching of systems analysis and design, by preparing students to operate in work environments where rarely straight automation of business process (i.e., without being preceded by business process redesign) leads to significant gains in quality or productivity.
Ned Kock (Nereu Florencio Kock Jr.) is Associate Professor and Chairperson of the Department of MIS and Decision Science at Texas A&M International University. He holds degrees in electronics engineering (B.E.E.), computer science (M.Sc.), and management information systems (Ph.D.). Ned has authored several books, and published in a number of journals including Communications of the ACM; Decision Support Systems; IEEE Transactions on: Education, Engineering Management, and Professional Communication; Information & Management; Information Systems Journal, Information Technology & People; Journal of Organizational Computing and Electronic Commerce; Journal of Systems and Information Technology; MIS Quarterly; and Organization Science. He is the Editor-in-Chief of the International Journal of e-Collaboration, Associate Editor of the Journal of Systems and Information Technology, and Associate Editor for Information Systems of the journal IEEE Transactions on Professional Communication. His research interests include action research, ethical and legal issues in technology research and management, e-collaboration, and business process improvement.
PrefaceAcknowledgmentsChapter 1: IntroductionPart I: Emerging Trends in BusinessPart I Case: The FBI's Virtual Case FileChapter 2 Data, Information, and Knowledge Flow in Business ProcessesChapter 3: Return on Investment in TechnologyPart II: Understanding Business ProcessesPart II Case: DoD's Software Procurement From CSCChapter 4: The Past, Present, and Future of Business Process RedesignChapter 5: Business Process Modeling Approaches and DiagramsPart III: Changing Business ProcessesPart III Case: IBM Global Financing's Credit Issuance ProcessChapter 6: Selecting a Target for Successful Businesss Process RedesignChapter 7: Representing Information and Knowledge in Business ProcessesChapter 8: Redesigning Business ProcessesPart IV: Technology-Based Business Process ImplementationPart IV Case: Investars, Inc.'s Outsourcing of Programming to BelarusChapter 9: Using IT to Enable New Process DesignsChapter 10: Redesigning Little Italy RestaurantsPart V: Advanced Technology IssuesPart V Case: Denver International Airport's Baggage Handling SystemChapter 11: Database Design Concepts and IssuesChapter 12: Object-Oriented Design Concepts and IssuesChapter 13: Business Process Automation With ASPChapter 14: ConclusionAppendix A: Complete ASP Code ExamplesAppendix B: Answers to Review QuestionsBibliographyIndexAbout the Author
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- ID: 9781412905855
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