Systems Analysis and Design Fundamentals: A Business Process Redesign Approach goes significantly beyond what one would normally find in a systems analysis and design text in terms of business process redesign, as well as related emerging trends in business. As such, it breaks new ground in the teaching of systems analysis and design, by preparing students to operate in work environments where rarely straight automation of business process (i.e., without being preceded by business process redesign) leads to significant gains in quality or productivity.
Ned Kock (Nereu Florencio Kock Jr.) is Associate Professor and Chairperson of the Department of MIS and Decision Science at Texas A&M International University. He holds degrees in electronics engineering (B.E.E.), computer science (M.Sc.), and management information systems (Ph.D.). Ned has authored several books, and published in a number of journals including Communications of the ACM; Decision Support Systems; IEEE Transactions on: Education, Engineering Management, and Professional Communication; Information & Management; Information Systems Journal, Information Technology & People; Journal of Organizational Computing and Electronic Commerce; Journal of Systems and Information Technology; MIS Quarterly; and Organization Science. He is the Editor-in-Chief of the International Journal of e-Collaboration, Associate Editor of the Journal of Systems and Information Technology, and Associate Editor for Information Systems of the journal IEEE Transactions on Professional Communication. His research interests include action research, ethical and legal issues in technology research and management, e-collaboration, and business process improvement.
Preface Acknowledgments Chapter 1: Introduction Part I: Emerging Trends in Business Part I Case: The FBI's Virtual Case File Chapter 2 Data, Information, and Knowledge Flow in Business Processes Chapter 3: Return on Investment in Technology Part II: Understanding Business Processes Part II Case: DoD's Software Procurement From CSC Chapter 4: The Past, Present, and Future of Business Process Redesign Chapter 5: Business Process Modeling Approaches and Diagrams Part III: Changing Business Processes Part III Case: IBM Global Financing's Credit Issuance Process Chapter 6: Selecting a Target for Successful Businesss Process Redesign Chapter 7: Representing Information and Knowledge in Business Processes Chapter 8: Redesigning Business Processes Part IV: Technology-Based Business Process Implementation Part IV Case: Investars, Inc.'s Outsourcing of Programming to Belarus Chapter 9: Using IT to Enable New Process Designs Chapter 10: Redesigning Little Italy Restaurants Part V: Advanced Technology Issues Part V Case: Denver International Airport's Baggage Handling System Chapter 11: Database Design Concepts and Issues Chapter 12: Object-Oriented Design Concepts and Issues Chapter 13: Business Process Automation With ASP Chapter 14: Conclusion Appendix A: Complete ASP Code Examples Appendix B: Answers to Review Questions Bibliography Index About the Author