For courses in Technical Writing. This concise and cumulative guide shows students the art of technical writing for a variety of contexts and institutions. Using examples from the business and non-corporate world, the book emphasizes transactional writing through practical explanations, real-world examples, and a variety of "role-playing" exercises. Each section builds on the next as readers learn a variety of models of style and format. This edition features a stronger emphasis on electronic communication, integrated coverage of ethics, and more explanation of how to create technical documents that produce concrete results.
Chapter 1 What Is "Business" or "Technical" Writing?Chapter 2 Organizing InformationChapter 3 Letters, Memos, E-mail, and Related FormsChapter 4 Our House to Yours: Using Summaries to InformChapter 5 Directions and Instructions: Writing About ProcessChapter 6 Using Analysis: Writing a ReportChapter 7 Writing the Formal ReportChapter 8 Selling Yourself References Appendix Enhancing Your Document with Graphics Index