TECHNICAL WRITING FOR SUCCESS, Fourth Edition, gives you writing skills to match your ambition. Whether your passion is writing for business, high-tech, science, or the Web, you'll develop abilities that can make your technical writing shine. Created by writing pros who know what employers demand, this text trains you on the essentials of clear technical communications: thinking, listening, composing, revising, and editing. Instead of reading and hoping, you'll learn by doing, practicing with the many Microsoft Office documents provided in the text for reference. To prepare you for a job in a real office with real people, you get helpful strategies for improving workplace communications, including word choice, tone, and clarity, and even how to turn bad news into a positive result. Let TECHNICAL WRITING FOR SUCCESS help you master the craft of technical writing!
Darlene Smith-Worthington is a former instructor and administrator for Pitt Community College in Winterville, North Carolina, where she taught technical writing for two decades. Recently retired, she also edited a weekly newspaper, directed public relations, and managed a small business during her 30-year professional career. Ms. Smith-Worthington feels passionate about education and strives to produce instructional materials that are engaging, based in reality, and useful. Sue Jefferson has taught technical writing for more than ten years. Currently a community college instructor, she has also taught in middle school and high school, and owned and managed several businesses. Ms. Jefferson uses her business background and teaching experience to develop practical materials and instructions that prepare students for meaningful, lifelong careers.
1. WHAT IS TECHNICAL WRITING? You Are a Technical Writer! Characteristics of Technical Writing. How Technical Writing Compares to Other Writing. 2. AUDIENCE AND PURPOSE. Meeting the Audience's Needs. Planning Your Document's Purpose, Scope, and Medium. 3. TECHNICAL RESEARCH. Conducting Technical Research. Researching at Work. Finding Secondary Data. Documenting Secondary Sources. Evaluating Sources. Taking Notes from Sources. Collecting Primary Data. 4. WRITING PROCESS. A Process for Technical Writing. Planning. Drafting and Revising. Copyediting and Publishing. Writing Collaboratively. 5. BRIEF CORRESPONDENCE. Introduction to Text Messages, E-mails, Memos, and Letters. Audience. Prewriting. Formatting. Composing the Message. 6. DOCUMENT DESIGN AND GRAPHICS. Designing the Document. Who Reads Graphics? Designing Graphics. Constructing Graphics. 7. WRITING FOR THE WEB. Getting Started on Web Pages. Organizing and Designing Web Pages. Writing Text for the Web. Special Web Pages. 8. INFORMATIVE REPORTS. Getting Started on Informative Reports. Summary and Abstract. Mechanism Description. Periodic Reports. Progress Reports. News Releases. 9. INVESTIGATIVE REPORTS. Incident Report. Trip Report. Science Lab Report. Forensic Report. 10. INSTRUCTIONS. Getting Started on Instructions. Organizing and Formatting Instructions. Composing Instructions. 11. EMPLOYMENT COMMUNICATION. Getting Started on Employment Communication. Formatting and Organizing Resumes. Types of Resumes. Composing Resumes. Composing Employment Letters. 12. PRESENTATIONS. Getting Started on Presentations. Planning. Organizing and Composing. Preparing. Rehearsing. Presenting. Organizing a Group Presentation. 13. RECOMMENDATION REPORTS. What is a Recommendation Report? Starting a Recommendation Report. Formatting and Organizing Recommendation Reports. Composing Recommendation Reports. 14. PROPOSALS. What is a Proposal? Getting Started on Proposals. Composing Informal Proposals. Composing Formal Proposals. 15. ETHICS IN THE WORKPLACE. What is Ethics? Creating a Culture of Ethics. What Do You Do When Faced with an Ethical Dilemma? Why is it So Difficult to Behave Ethically? 16. TECHNICAL READING. Technical Reading vs. Literary Reading. Before You Read. As You Read. Appendix: Inside Track. You Attitude. Tone. Parallelism. Economy. Using Numbers. Clarity. Active and Passive Voice. Gender Unbiased Language. Effective Transitions.