Telephone conversation is one of the most common forms of communication in contemporary society. For the first time in human history, some people are spending as much time, if not more, talking on the telephone as they are on face-to-face conversations. The aims of this book are: to bring together in one volume research on telephone conversations in different languages, to compare and contrast people's methods of handling telephone conversational tasks in different communities, and to explore the relationship between telephone conversational practice and cultural settings. The papers are based on first-hand, naturally-occurring data obtained from a variety of languages, including Chinese, Dutch, English, French, German, Greek, Japanese, Korean, and Persian. Theoretical and methodological issues pertaining to research on telephone conversations are discussed.
1. Notes on the contributors; 2. Acknowledgments; 3. Introduction; 4. Studying telephone calls: Beginnings,developments,and perspectives (by Luke, K.K.); 5. Part I. Opening telephone calls; 6. Recognition and identification in Japanese and Korean telephone conversation openings (by Park, Yong-Yae); 7. On the telephone again! Telephone conversation openings in Greek (by Sifianou, Maria); 8. Telephone conversation openings in Persian (by Taleghani-Nikazm, Carmen); 9. Language choice in international telephone conversations (by Rasmussen, Gitte); 10. Part II. Problem solving, topic management and closing; 11. Reporting problems and offering assistance in Japanese business telephone conversations (by Yotsukura, Lindsay); 12. The initiation and introduction of first topics in Hong Kong telephone calls (by Luke, K.K.); 13. Moving towards closing: Greek telephone calls between familiars (by Pavlidou, Theodossia-Soula); 14. Part III. Theoretical and methodological considerations; 15. Comparing telephone call openings: Theoretical and methodological reflections (by Ten Have, Paul); 16. Reflections on research on telephone conversation: Issues of cross-cultural scope and scholarly exchange, interactional import and consequences (by Schegloff, Emanuel A.); 17. Subject index; 18. Name index