Telephoning in English Pupil's Book (3rd Revised edition)

Telephoning in English Pupil's Book (3rd Revised edition)

By: Rod Revell (author), B. Jean Naterop (author)Paperback

Only 2 in stock

£18.89 RRP £20.99  You save £2.10 (10%) & FREE Saver Delivery on orders over £20

Description

Telephoning in English is for professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. It is suitable for use in class or for self-study. Telephoning in English develops and consolidates practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English.

Contents

Unit 1: How can I help you?: Unit 2: Hold the line, please? Unit 3: Getting a quote: Unit 4: Placing an order: Unit 5: Bookings and arrangements: Unit 6: A change of plan: Unit 7 What's the problem?: Unit 8 Handling complaints. Key and tapescripts.

Product Details

  • ISBN13: 9780521539111
  • Format: Paperback
  • Number Of Pages: 135
  • ID: 9780521539111
  • weight: 310
  • ISBN10: 0521539110
  • edition: 3rd Revised edition

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

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