The Agile Culture: Leading through Trust and Ownership

The Agile Culture: Leading through Trust and Ownership

By: Paul Gibson (author), Pollyanna Pixton (author), Niel Nickolaisen (author)Paperback

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Build Agile Cultures That Unleash Passion, Innovation, and Performance What do you want? Delighted customers. How do you get them? By rapidly delivering innovative, exciting products and services your customers will love to use. How do you do this? By uniting talented people around shared ideas and purpose, trusting them, helping them take ownership, and getting out of their way. It sounds easy-but you know it isn't. To make it happen, you must create an agile culture: one that's open to change and can respond quickly to whatever your customers need and desire. The Agile Culture gives you proven models, pragmatic tools, and handy worksheets for doing just that. Building on their experience helping hundreds of companies, three world-class experts help you align and unleash the talents of everyone in your organization. Step by step, you'll learn how to move toward a culture of trust, in which everyone knows, owns, and improves the results. You'll learn practical ways to refocus on differentiators and value, resurrect energy and innovation, deal more honestly with ambiguity and risk, and overcome resistance, no matter where it comes from. This text will help you go beyond buzzwords to transform the way you deliver software-so you can delight customers, colleagues, and executives. Coverage includes * Creating cultures of trust and ownership, in which individuals, teams, and organizations can do amazing things * Assessing where you stand, so you can move toward higher levels of performance, innovation, and motivation * Leading as an enabler, not a controller * Rebuilding trust where it's been lost-or building it where it never existed * Clarifying quickly the design goals of any project, product, or process * Using iteration to reduce risk and make commitments you can keep * Managing uncooperative people (and processes) * Selecting metrics that focus on business value, foster trust, and don't compromise ownership

About Author

Pollyanna Pixton, an internationally recognized expert on collaborative leadership, is president of Accelinnova, a firm providing proven tools for leading transformations. Pollyanna led development of the Swiss electronic stock exchange. Paul Gibson spent more than thirty years developing products for IBM. For four years, he helped lead, guide, train, and transform IBM software teams worldwide in collaborative, agile, and lean approaches. He is a lifetime British Computer Society Fellow. Niel Nickolaisen is the chief technology officer at O.C. Tanner. Niel has spent his career finding rapid, pragmatic ways to improve processes, teams, and results. He is passionate about transforming IT and leadership, and speaks about, writes about, and trains others how to do this.


Foreword xv Preface xvii Acknowledgments xix Chapter 1: Unleashing Talent 1 The Big Ideas 1 Who Moved My World? 1 The Power of Trust and Ownership 2 Getting Started with Trust and Ownership 8 Book Conventions 11 References 11 Chapter 2: Trust and Ownership 13 The Big Ideas 13 Some Teams Do Better Than Others 13 The Trust-Ownership Model 15 Energy and Innovation 26 Why Purpose Matters 29 You Cannot Defy Gravity 32 A Foundation of Integrity and Honesty 39 In Summary 40 Chapter 3: Building Trust and Ownership 41 The Big Ideas 41 Getting to "Green" 41 Trust-Ownership Assessment 42 Getting to Trust and Ownership 46 Hitting the Walls 56 In Summary 57 Chapter 4: Trust Tools 59 The Big Ideas 59 Why Trust Matters 59 Trust Assessment 60 Broken Trust or Lack of Trust 62 Creating a Culture of Trust 64 Your Leadership Role 67 Making a Change 68 Decision Filters 69 In Summary 70 References 70 Chapter 5: Ownership Tools 71 The Big Ideas 71 Give or Take? 71 Taking Ownership 72 Don't Take Away Ownership 72 Help Teams Take Ownership 75 Macro-Leadership Cube 81 In Summary 86 References 86 Chapter 6: Business Alignment Tools 87 The Big Ideas 87 Are We Aligned with the Company's Business Goals? 87 Purpose-Based Alignment Model 88 Business Value Model 94 Product/Project Inception Planning 100 In Summary 110 References 111 Chapter 7: Dealing Honestly with Ambiguity 113 The Big Ideas 113 Easing the Need for Certainty 113 Proactive Risk Management 114 "Purchasing" Options to Reduce Risks 127 Making Proactive Risk Management Visible 130 Make Progress Visible 131 Ambiguity and Iterative Methods 133 In Summary 135 Chapter 8: Tools to Deal with Walls 137 The Big Ideas 137 It's Hard 137 "I Need It by This Date! And I Need It All!" 138 Managing Up 141 Collaborating with Non-Collaborators 143 In Summary 161 References 162 Chapter 9: Metrics 163 The Big Ideas 163 Why Metrics Matter 163 Integrity 165 Measuring Culture Change 169 Metrics Walls 174 Getting Useful Metrics, Removing the Rest 176 Metrics Programs 183 Getting Started 184 In Summary 184 References 185 Chapter 10: Case Study 187 Appendix A: Quick Reference Guide 207 Appendix B: Trust-Ownership Assessment 209 Team Questions on Trust and Ambiguity 209 Team Questions on Ownership and Alignment 210 Leader Questions on Trust and Ambiguity 211 Leader Questions on Ownership and Alignment 212 Mark Your Positions 213 Discussion Points 213 Appendix C: Collaboration Process 215 What It Is 215 When to Use It 215 How to Use It 215 Appendix D: Collaborating with Non-Collaborators Worksheet 217 Think of a Non-Collaborator You Struggle With 217 What Are the Traits (Behaviors) of Your Non-Collaborator? 217 What Type Is Your Non-Collaborator? 217 What Makes Your Non-Collaborator Tick? 218 What Makes You Tick? 219 Where Are You Compared to Your Non-Collaborator? 220 Why Do You Want to Collaborate with This Non-Collaborator? 221 Manage Your Risks 221 Dealing with Non-Collaborators 222 Appendix E What to Do about Metrics 223 A Detailed Description 223 Internal Metrics 223 Organizational Metrics 224 External Metrics 226 Examples of Possible Metrics 227 About the Authors 231 Index 233

Product Details

  • ISBN13: 9780321940148
  • Format: Paperback
  • Number Of Pages: 272
  • ID: 9780321940148
  • weight: 418
  • ISBN10: 0321940148

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  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
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