Explore the psychology behind what really motivates and influences your clients, colleagues and customers. Discover what makes people tick, how they perceive and react to different situations and why they behave the way they do. In this fast, focused guide, emotional intelligence expert Robin Hills reveals insights into motivation and how people perceive situations in business. As he unlocks the secrets of human nature you'll learn how to inspire top performance, gain trust, win confidence and build lasting relationships - more effectively and with great results!
Robin Hills has over 35 years' business and commercial experience helping executives and leaders develop business performance through increased self-awareness and understanding of others. He is Director of Ei4Change - Emotional Intelligence 4 Change - a company specialising in training, coaching and personal development focused around emotional intelligence, positive psychology and neuroscience. Ei4Change's Advanced Emotional Intelligence Programme and Master Practitioner in Emotional Intelligence Programme are endorsed by the ILM.
Introduction: v; Emotional and social intelligence: 1; Human factors: 13; Perception: 19; The way the brain works: 31; Communication: 37; Behaviour: 49; Organisational culture: 81; Reading list: 87; About the author: 89