Revised and updated, this important resource offers highly-accessible coverage of the fundamentals of leading and managing public organizations. All of the key areas of the field are covered and thoughtfully explored through the strategic use of new case studies and real-world examples that are based on recent developments in the sector. The book's new material addresses emerging trends including; the influence of social and mobile technology on management, multi-sectoral public service delivery, innovation and cross-sector collaboration, environmental sustainability, national security and current thinking regarding accountability, transparency and crisis communication.
The Authors STEVEN COHEN is executive director and COO of Columbia University's Earth Institute and professor in the Practice of Public Affairs at the School of International and Public Affairs. WILLIAM EIMICKE is professor in the Practice of International and Public Affairs and founding executive director of the Picker Center for Executive Education at Columbia University. TANYA HEIKKILA is associate professor and doctoral program director at the School of Public Affairs at the University of Colorado, Denver.
Preface xi Acknowledgments xxi The Authors xxiii 1 The Perpetual Crisis in Public Management 1 2 Defining Effective Public Management 19 3 How to Find and Keep Good People 47 4 Developing Effective Working Relationships 75 5 Structuring Systems, Tasks, and Responsibilities 91 6 Understanding and Applying Innovation Strategies in the Public Sector 115 7 The Art and Craft of Contracting 141 8 Gathering, Organizing, and Using Information 155 9 Mastering the Budgetary Process 183 10 Shaping Organizational Goals and Strategies 205 11 Communicating with the Media, Stakeholders, and the Public 233 12 Surviving and Thriving in Public Service 261 References 279 Additional Resources 301 Name Index 303 Subject Index 309