The Handbook of Human Services Management (2nd Revised edition)

The Handbook of Human Services Management (2nd Revised edition)

By: Rino J. Patti (editor)Paperback

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Focusing on an effectiveness-driven approach to management in the human services, Rino J. PattiAEs The Handbook of Human Services Management, Second Edition explores the latest information on practice innovations, theoretical perspectives, and empirical research to provide an essential perspective on what managers do to create and sustain organizations that deliver high quality, effective services to consumers. Offering the most comprehensive coverage of human services management available today, this second edition includes 24 chapters authored by distinguished practitioners and scholars in human services management: 10 that are entirely new and 14 that have been extensively revised. The Handbook explores the challenges of managing in a human services context; managing for performance through positive work cultures, leadership, and information; developing and empowering diverse staff to deliver high quality, culturally relevant services; building agency governance, planning, and financial infrastructures that support effective services; and engaging key constituencies to shape policies and interagency collaborations. A final section looks at future challenges for managers and the role of education in preparing practitioners for careers in this field. The Handbook is accompanied by an InstructorAEs Manual. Featuresaa Focuses on how policy, organization, and ideology in the human services shape the practice of management Explores the particular knowledge and skills needed to be successful as managers in human services Considers ways in which human services workers, including women and persons of color, are developed and empowered to perform at a high level in delivering services to clients Covers timely topics within social welfare, including diversity, social justice, evidence-based practice, and ethics Offers increased attention to managing in the external environment, including planning, governance, and financial issues Includes cases, exercises, summary tables, and Internet resources, as well as Part Introductions, written by the editor, that provide an overview of the chapters and show how they relate to one another.aaThe Handbook of Human Services Management is ideal for use by graduate students in Social Work Administration/Non-Profit Management in introductory courses in human services management, introductory courses in organizational theory, and specialized courses in supervision, personnel management, and financial management. At the doctoral level, the book can be used for courses in organizational theory or macro practice theory.


Preface Part 1. Dimensions of Human Services Management 1. Management in the Human Services: Purposes, Practice, and Prospects in the 21st Century - Rino J. Patti 2. General Themes in the Evolution of Human Services Administration - Michael Reisch 3. Human Services Administration and Organizational Theory - Yeheskel Hasenfeld 4. The Structure and Financing of Human Services Organizations - Leon Ginsberg and Margaret Gibelman 5. What Human Services Managers Do and Why They Do It - David Menefee Part 2. Managing for Performance 6. Organizational Climate and Culture and Performance in the Human Services - Charles Glisson 7. Leadership and Performance in Human Services Organizations - Thomas Packard 8. Managing for Service Outcomes: The Critical Role of Information - John Poertner 9. Developing Information Technology Applications for Performance-Oriented Management in a Global Environment - Dick Schoech Part 3. Developing and Empowering Staff and Volunteers 10. Motivating Work Performance in Human Services Organizations - Diane Vinokur-Kaplan 11. Social Psychological Perspectives of Workforce Diversity and Inclusion in National and Global Contexts - Michalle Mor Barak 12. Managing Human Resources: Administrative Issues - Peter J. Pecora 13. Supervision, Development, and Training for Staff and Volunteers - Karen M. Hopkins 14. Managing for Diversity and Empowerment in Human Services Agencies - Alfreda P. Iglehart Part 4. Developing and Managing Programs and Resources 15. Managing the Planning Process - Michael J. Austin and Jeffrey R. Solomon 16. Program Planning and Management - Lawrence L. Martin 17. Confronting Fundraising Challenges - Armand Lauffer 18. Nonprofit Boards: Developing and Managing a Vital Resource - Sheldon R. Gelman 19. Managing Financial Resources - Mark Ezell Part 5. Leadership in the Agency Environment 20. Agency-Environment Relations: Understanding External and Natural Environments - Hillel Schmid 21. Building Community Partnerships and Networks - Catherine Foster Alter 22. Policy Advocacy and Lobbying in Human Services Organizations - Jennifer E. Mosley Part 6. Looking to the Future: Practice Trends and Management Education 23. Practitioners' Views on the Future of Human Services Management - Gary Bess 24. Preparing Managers for the Human Services: Identifying and Overcoming Current Barriers in Social Work Management Education - Richard Hoefer Index About the Editor About the Contributors

Product Details

  • ISBN13: 9781412952910
  • Format: Paperback
  • Number Of Pages: 536
  • ID: 9781412952910
  • ISBN10: 1412952913
  • edition: 2nd Revised edition

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  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

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