About the Author
Andreas Schwarz is Senior Lecturer and Managing Chair of the Department of Media Studies at Ilmenau University of Technology in Germany. He is also managing director of the International Research Group on Crisis Communication and the founding chair of the Temporary Working Group on Crisis Communication at the European Communication Research and Education Association (ECREA). Matthew Seeger is Dean of the College of Fine Arts, Performing and Communication Arts and Professor of Communication at Wayne State University, USA. His influential research in crisis communication scholarship had led to over 100 journal articles, contributions and co-authoring six books on crisis communication and organizational communication ethics. Claudia Auer is Research Assistant at the Institute of Media and Communication Science of the Ilmenau University of Technology, Germany. She is a member of the International Research Group on Crisis Communication and the Ilmenau Center of Public Diplomacy Research and Training.