The Joy of UX: User Experience and Interactive Design for Developers

The Joy of UX: User Experience and Interactive Design for Developers

By: David Platt (author)Paperback

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Description

"For years now, I've been running around preaching to anyone who'll listen that UX is something that everybody (not just UX people) needs to be doing. Dave has done an excellent job of explaining what developers need to know about UX, in a complete but compact, easy-to-absorb, and implementable form. Developers, come and get it!" -Steve Krug, author of Don't Make Me Think! A Common Sense Approach to Web Usability Master User Experience and Interaction Design from the Developer's Perspective For modern developers, UX expertise is indispensable: Without outstanding user experience, your software will fail. Now, David Platt has written the first and only comprehensive developer's guide to achieving a world-class user experience. Quality user experience isn't hard, but it does require developers to think in new ways. The Joy of UX shows you how, with plenty of concrete examples. Firmly grounded in reality, this guide will help you optimize usability and engagement while also coping with difficult technical, schedule, and budget constraints. Platt's technology-agnostic approach illuminates all the principles, techniques, and best practices you need to build great user experiences for the web, mobile devices, and desktop environments. He covers the entire process, from user personas and stories through wireframes, layouts, and execution. He also addresses key issues-such as telemetry and security-that many other UX guides ignore. You'll find all the resources and artifacts you need: complete case studies, sample design documents, testing plans, and more. This guide shows you how to Recognize and avoid pitfalls that lead to poor user experiences Learn the crucial difference between design and mere decoration Put yourself in your users' shoes-understand what they want (and where, when, and why) Quickly sketch and prototype user interfaces for easy refinement Test your sketches on real users or appropriate surrogates Integrate telemetry to capture the best possible usage information Use analytics to accurately interpret the data you've captured Solve unique experience problems presented by mobile environments Secure your app without compromising usability any more than necessary "Polish" your UX to eliminate user effort everywhere you can Register your product at informit.com/register for convenient access to downloads, updates, and corrections as they become available.

About Author

David S. Platt teaches .NET programming at Harvard University Extension School and at companies all over the world. He's the author of 11 programming books, including Why Software Sucks (Addison-Wesley, 2006) and Introducing Microsoft .NET (Microsoft Press, 2002). Microsoft named him a Software Legend in 2002.

Contents

Foreword xiii About the Author xv Introduction: UX Rules the Roost 1 Your Biggest Advantage 2 UX Is Not Fonts and Colors 2 Fundamental Example 4 The Three Fundamental Corollaries 7 Example: Save Me? 8 Bake UX In from the Beginning 10 Why Developers Don't Consider UX 11 Where to Get the Skills 12 You Can Do This 13 This Book's Web Site 15 And Here We Go . . . 15 Chapter 1: Personas 17 Putting a Face on the User 18 Creating the Simplest Persona 18 Adding Detail 22 Using Personas 27 Succeeding with Personas 28 Chapter 2: What Do Users Want? (and Where, and When, and Why?) 31 We're Not Programming Yet 32 But Users Don't Know What They Want! 32 Finding Users to Examine 34 Interviewing Users 35 Observing Users 37 Explaining It to the Geeks 39 Storytelling 41 Chapter 3: Sketching and Prototyping 47 Prototyping: The Wrong Way to Start 48 Starting with a Good Sketch 49 Mockup Tool Example: Balsamiq 51 Showing Interaction through a Storyboard 61 Demonstrating through Live Action 64 Chapter 4: Testing on Live Users 67 Testing Constantly, Testing Throughout 68 Why Isn't Testing Done? 69 Start Testing Early 72 What We Learn from UX Testing 72 Finding Test Users 73 Compensating Test Users 75 Test Area Design and Setup 75 Using a Moderator 76 Task Design and Description 77 Watching and Debriefing 78 User Testing Example 79 The Last Word in Usability Testing 87 Chapter 5: Telemetry and Analytics 89 The Guessing Game Era 90 Telemetry as a Solution 91 Evolution of Telemetry 93 Permission and Privacy 96 Selecting a Telemetry Provider 98 What to Track 99 Telemetry Example 100 Suggestions for Telemetry Today 104 Getting Telemetry Wrong 105 Chapter 6: Security and Privacy 107 Everything's a Trade-off 108 Users Are Human 108 What Users Really Care About 109 The Hassle Budget 110 Case Study: Amazon.com 116 Securing Our Applications 121 The Last Word on Security 129 Chapter 7: Making It Just Work 131 The Key to Everything 132 Start with Good Defaults 132 Remember Everything That You Should 136 Speak Your Users' Language 137 Don't Make Users Do Your Work 139 Don't Let Edge Cases Dictate the Mainstream 141 Don't Make the User Think 142 Don't Confirm 144 Do Undo 146 Have the Correct Configurability 152 Lead the Witness 154 Chapter 8: Case Study: Commuter Rail Mobile App 157 Pity the Poor Commuter 158 Current State of the Art 158 Step 1: Who? 162 Step 2: What (and When, and Where, and Why)? 166 Step 3: How? 170 Step 4: Try It Out 173 Step 5: Telemetry Plan 179 Step 6: Security and Privacy Plan 180 Step 7: Make It Just Work 181 Chapter 9: Case Study: Medical Patient Portal 183 A Good First Try 184 Current State of the Art 184 Step 1: Who? 193 Step 2: What (and When, and Where, and Why)? 196 Step 3: How? 198 Step 4: Try It Out 202 Step 5: Telemetry Plan 207 Step 6: Security and Privacy Plan 209 Step 7: Make It Just Work 211 Index

Product Details

  • ISBN13: 9780134276717
  • Format: Paperback
  • Number Of Pages: 240
  • ID: 9780134276717
  • weight: 442
  • ISBN10: 013427671X

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