The Library's Crisis Communications Planner: A PR Guide for Handling Every Emergency
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The Library's Crisis Communications Planner: A PR Guide for Handling Every Emergency

The Library's Crisis Communications Planner: A PR Guide for Handling Every Emergency

Paperback

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Is your library vulnerable to challenges arising from difficult patrons, censorship, budget issues, natural disasters, or disgruntled staff? Almost daily, libraries tread the line to limit the scope of problems and complaints so they don't expand into full-blown crises. When emergencies escalate, knowing what to do in advance is the key. Libraries that are equipped with ready contact information, talking points, and spokespeople at hand, are prepared to limit damage from big events or ensure small problems don't escalate. Expert library PR pro, Thenell illustrates communications basics in this step-by-step primer, designed to prepare libraries for communicating to critical contacts in times of crisis. This expert custom-made planner will guide you to creating a time-saving resource to have at your fingertips for any emergency situation. Must-have tools include: Communications information kit for everyday use - and for times of crisis. Practice scenarios for appointed spokespeople. Checklists that provide a head start when an emergency happens. Communication-readiness throughout the organization. Confidence-boosting tools to deal with the media. Customized news releases that tell your story effectively. Following these proven guidelines, libraries will gain the confidence to handle any crisis, as they lay the foundation for ongoing communications with key audiences on a regular basis. Illustrations
Jan Thenell serves as adjunct professor in the communications department at Portland, Oregon's Marylhurst University. She recently retired after 14 years as director of public relations at Multnomah County Library system. Thenell holds an M.A. in journalism from the University of Oregon's School of Journalism and Communications and received her APR designation, accreditation from the Public Relations Society of America (PRSA). She also served on the media relations and communications staff of Oregon Governor Victor Atiyeh. Her work has won awards from the ALA and PRSA. She has contributed a library case study to the fifth edition of Hendrix's Public Relations Cases.
  • Imprint: ALA Editions
  • ISBN13: 9780838908709
  • Format: Paperback
  • Publisher: American Library Association
  • Release Date: 2004-07-31
  • Binding: Paperback / softback
  • Biography: Jan Thenell serves as adjunct professor in the communications department at Portland, Oregon's Marylhurst University. She recently retired after 14 years as director of public relations at Multnomah County Library system. Thenell holds an M.A. in journalism from the University of Oregon's School of Journalism and Communications and received her APR designation, accreditation from the Public Relations Society of America (PRSA). She also served on the media relations and communications staff of Oregon Governor Victor Atiyeh. Her work has won awards from the ALA and PRSA. She has contributed a library case study to the fifth edition of Hendrix's Public Relations Cases.

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